Jio disconnection issue | Call gets disconnected after few rings

[TJ_DJ]

When u or others opted for their service after getting pulled in by jaw dropping offers/prices, didn't thought come about that good / overall satisfactory experience can only be achieved if operator runs with a decent profit or revenue margin on all fronts. It is not fault of Jio but consumers r equally to blame when they just look for everything absolutely free or minimal cost. Searching for affordable option is right , expecting best without paying makes little sense and willing to pay much more by running after brand name is again of no use

I am happy that airtel or vodafone/idea has managed to survive all this time as having monopoly would have been horrible for all of us. Really hope that same does not happen in DTH sector but with people willing to put trust in Independent TV bcoz of promises made in return of minimal investment, i am still quite worried about trends in future.

I am expecting Jio to not be so generous in pricing when they officially launch GigaFiber, they r well aware that increasing debts will be detrimental and not bring value to the business. Proceeding with caution and keeping charting a more balanced course will be the preferred way.

In my home or even most relatives have not taken Jio connection, yes airtel or vodafone did overcharge earlier in some cases but that does not mean that they deserve such harsh treatment from subscribers. Still despite all odds and sky rocketing spectrum cost they r giving better service than Jio, this surely means that they value association with customers and do not want to let them down even when met with toughest times

My narrated experience was not with Jio, but with Vodafone. And that too well before Jio came in, so we were paying through the nose for Rs 250 per GB (3G). The problem was with the tower in my area- internet wouldnt work, but if I walk away for 10 minutes (and the signal switches to another tower), then it used to work all fine.

What I was saying was the way in which Customer Care operates. Even for my problem, they took all details of me, my phone, my address, pin-code, IMEI number, phone model, software version, etc.

Yes, you may say they were doing their job, but sometimes it is outright obvious where the problem lies. Still the CC does not work as expected. My example was of Vodafone, and this thread is of Jio, I agree, but my point was as an addition to @venky bro's ordeal with the Customer Care.

Regarding my stint with Jio, yes- I knew I was signing up for a free service, and hence always kept it as my secondary sim. I did not change my primary connection, and never relied on Jio for anything, be it data or calls or text messages.

 

[venky]

Good start for the day. Got a reply from Jio after they collected all phone numbers, location and date of issue. And the finding is ..

one of the location I provided was my home area, where we have a Jio tower in our family property. , still, they say coverage issue (May be the area pocket they mentioning is my shirt's, but then I should get full coverage when I wear T-shirt, bad joke). Anyway, I'm not concerned about the tower as we are getting rent.

Mods, should I move this to Joke Of the Day thread ? Asked for porting my number and office policy don't have any objection. Looking for suggestions to whom should I port and will ask in the proper thread.

 

[Siva]

Good start for the day. Got a reply from Jio after they collected all phone numbers, location and date of issue. And the finding is ..

one of the location I provided was my home area, where we have a Jio tower in our family property. , still, they say coverage issue (May be the area pocket they mentioning is my shirt's, but then I should get full coverage when I wear T-shirt, bad joke). Anyway, I'm not concerned about the tower as we are getting rent.

Mods, should I move this to Joke Of the Day thread ? Asked for porting my number and office policy don't have any objection. Looking for suggestions to whom should I port and will ask in the proper thread.

They still didn't seem to understand the issue properly. Is this call drop issue? It's basically incomplete ringing right? What is it even called in telecom terms?

 

[venky]

They still didn't seem to understand the issue properly. Is this call drop issue? It's basically incomplete ringing right? What is it even called in telecom terms?

Yeah and that's what I was trying to convey. But I don't know how to make them understand.

 

[TheCapedCrusader]

Good start for the day. Got a reply from Jio after they collected all phone numbers, location and date of issue. And the finding is ..

one of the location I provided was my home area, where we have a Jio tower in our family property. , still, they say coverage issue (May be the area pocket they mentioning is my shirt's, but then I should get full coverage when I wear T-shirt, bad joke). Anyway, I'm not concerned about the tower as we are getting rent.

Mods, should I move this to Joke Of the Day thread ? Asked for porting my number and office policy don't have any objection. Looking for suggestions to whom should I port and will ask in the proper thread.

Try to give a complaint to appellate authority.

 

[venky]

Try to give a complaint to appellate authority.

I had enough fun with Appellate authority when they queued some free internet pack to my postpaid and internet pack got screwed up. Interaction with appellate was nothing, but just customer care from another number. Airtel appellate was far far better and they use to take up responsibility. My experience with Airtel escalations was very much impressive. Even Jio nodal was waste as they didn't even respond to it. Not being prejudice, I never expect a prompt response from Jio in case of Customer support and Technical glitches. Now I'm trying for Port.

The only thing for which I prefer Jio is with its speed.

This is my hometown (precisely my home) where I get this much quality for internet, and same time I face call aka ring drops, which Jio identified as network coverage issue.

 

[TheCapedCrusader]

I had enough fun with Appellate authority when they queued some free internet pack to my postpaid and internet pack got screwed up. Interaction with appellate was nothing, but just customer care from another number. Airtel appellate was far far better and they use to take up responsibility. My experience with Airtel escalations was very much impressive. Even Jio nodal was waste as they didn't even respond to it. Not being prejudice, I never expect a prompt response from Jio in case of Customer support and Technical glitches. Now I'm trying for Port.

The only thing for which I prefer Jio is with its speed.

This is my hometown (precisely my home) where I get this much quality for internet, and same time I face call aka ring drops, which Jio identified as network coverage issue.

I had enough fun with Appellate authority when they queued some free internet pack to my postpaid and internet pack got screwed up. Interaction with appellate was nothing, but just customer care from another number. Airtel appellate was far far better and they use to take up responsibility. My experience with Airtel escalations was very much impressive. Even Jio nodal was waste as they didn't even respond to it. Not being prejudice, I never expect a prompt response from Jio in case of Customer support and Technical glitches. Now I'm trying for Port.

The only thing for which I prefer Jio is with its speed.

This is my hometown (precisely my home) where I get this much quality for internet, and same time I face call aka ring drops, which Jio identified as network coverage issue.

You are lucky to get this much speeds I get few kbps only on Jio 4G

 

[Kiran Reddy]

I observed that Jio call disconnection issue has bee resolved from yesterday morning, but internet speeds are decreasing day by day.

 

[iDJ]

They still didn't seem to understand the issue properly. Is this call drop issue? It's basically incomplete ringing right? What is it even called in telecom terms?

It's call drop. In the middle of conversation calls are get disconnected. I hope you consider changing the title of the thread as it's confusing.

 

[Siva]

It's call drop. In the middle of conversation calls are get disconnected.

No, that's not the issue. The issue is with the duration of the ring before the other party picks up the call. It only rings a few times and gets disconnected. All this happens before the actual conversation takes place.