I have disconnected Jio AirFiber today

[Amarjeet]

I have raised a request for disconnection of my jio airfiber.Already 4 days had gone but still now it is showing underprocess.Actually I want to know how many days it will take to cancel.

 

[Bapun]

I have raised a request for disconnection of my jio airfiber.Already 4 days had gone but still now it is showing underprocess.Actually I want to know how many days it will take to cancel.

You should be able to check the current status of the cancellation request on MyJio app like I said previously.

Once the cancellation process has been initiated, you can track the cancellation on the MyJio app.

 

[Ashwinp]

I have raised a request for disconnection of my jio airfiber.Already 4 days had gone but still now it is showing underprocess.Actually I want to know how many days it will take to cancel.

For Jio Airfiber, they take up to 7 working days. They disconnect the service after 2-3 days but delay the engineer’s visit to pick up the devices.
Reach-out to support line.

 

[Ashwinp]

When I requested the Airfiber disconnection, they disconnected the service the next day, but the engineer did not visit to pick up the devices. The engineer visited after 14-15 days.

 

[Azhar888]

My billing date is 21st, if I place cancellation request before 21st will they bill for next month or not? Or date is calculated after it is disconnected and device is picked up?

 

[Ashwinp]

Date is calculated based on disconnection date. When your connection stoped working. Device pickup doesn’t matter.
Jio app are you able to see he Jio airfiber details ?

 

[Azhar888]

Date is calculated based on disconnection date. When your connection stoped working. Device pickup doesn’t matter.
Jio app are you able to see he Jio airfiber details ?

Yes

 

[Ashwinp]

So please reach out to support.

 

[Amarjeet]

Now in my jio app it is showing no active plan.it means it is cancelled or what??

 

[Ashwinp]

Now in my jio app it is showing no active plan.it means it is cancelled or what??

So your account disconnected.