Even I have disconnected my Jio AirFiber this month. Though the data speed is good enough and OTT options are also good (except SUN NXT problem), I closed the connection for the fake promises and billing issues.
I got the connection on 26th Nov2023 with promise of extra one month FREE (apart from one year). But the billing showed that I may need to pay some amount due after 30th October. That means 2 months of usage is LOST for me. CC guys are giving explanations that "there was no such extra one month offer ever" and one year equals 360 days
in Jio Maths. But still they can't explain about missing one month allowance. I think they have abruptly reduced the 12 Human months to 12 Lunar months or 336 days. So I thought enough is enough and killed the connection.
Asked CC for disconnection. Next day some person came and took away the WiFi6 Router, set-top box and its remote (but NOT the external Antenna, even though I insist him to do so). Next day that AirFiber account was removed in MyJio and got e-mail reg connection closed and no dues to pay. At last Jio showed some professionalism during disconnection.
The guy who came to take the device informed me that, there are about 3 disconnections due that day for him and most are due to fake promises.