JioFiber: Frequent disconnection

[CarthikNaga]

Got a new connection from Airtel.

 

[ssparikshya]

LCO or Direct?

 

[CarthikNaga]

LCO or Direct?

Direct, Here it is managed directly for Almost all well know ISP

 

[CarthikNaga]

Hi,

Still the issue is not resolved.

Even today it got disconnected more than 8 times.

Jio team is in contact but still issue is not fixed and the exact problem is also not identified. No engineer visited till now

 

[Kuttusan]

Bro, check your rx power if it is lower than -29 dBm it will disconnect

 

[CarthikNaga]

Bro, check your rx power if it is lower than -29 dBm it will disconnect

Hi Bro,

How it can done?

I think first they should at least visit to check it right

 

[ssparikshya]

Raise the issue via NATIONAL CONSUMER HELPLINE, you might have better luck there

 

[balajij]

@CarthikNaga - I am facing exactly the same issue - Ditto.
Have been raising multiple complaints and no resolution yet.

 

[balajij]

Steps that were taken by Jio for each service request to resolve the issue are:-
1. Pulled a fiber line from a different splitter box outside the home - the claim was I would not be sharing fiber with others.
2. Replaced the modem / router with a brand new one - claiming it was the newer version with hw bugs fixed.
3. Removed the splitter (white box) and orange fiber and directly connected the black outdoor fiber to the modem directly.

Service personnel would check for power during every visit and ensures that it is within the recommended range.


So far nothing has fixed the problem.

This time the customer service person triggered an escalation and arranged for a house visit. Let's see.

 

[ssparikshya]

Tell the engineer to get hold of the backend team, appears to be a port binding issue, they’ll do what’s necessary