Samsung has announced a new ‘Experience Samsung at Home’ service that allows the customers to explore and purchase Galaxy devices such as smartphones, tablets, and wearables from their homes. The service will help customers to book a home demo for Galaxy devices online. Customers can also purchase the Galaxy device online and get it home delivered from a nearby Samsung Exclusive outlet. Samsung has started rolling out the service across 900 exclusive retail outlets and will be expanding the program further in the coming months.
Mohandeep Singh, Senior Vice President, Samsung India, said, “We have taken a number of measures to ensure consumer safety as social distancing is important to fight this pandemic. ‘Experience Samsung at Home’ is yet another initiative to create new shopper journeys as it will aid physical distancing by leveraging our deep retail presence in India. The launch of ‘Experience Samsung at Home’ service will enable consumers to explore and purchase our products online, whilst getting the deliveries offline from their neighborhood Samsung Exclusive Store. Our new initiatives are also helping our offline retailers and have resulted in a sharp recovery in our smartphone business post lockdown.”
To avail of the service, visit the Experience Samsung at Home portal and book an appointment for the home demo by entering your contact details. After that, select the closest Samsung Exclusive Store in your neighborhood. The customer details are sent to the selected store in real-time, and the store calls back the customer within 24 hours to confirm the appointment.
A Samsung Experience Consultant (SEC) visits the customer’s home as per schedule for the product demo. Samsung says that all SECs are trained to follow the safety guidelines. During the home deliveries of Galaxy devices, all safety guidelines are followed, and the transaction is made through a digital channel. Post home demo and purchase, the customer receives a feedback link via SMS to rate their experience.
