- Lava will respond to the service request within two hours of filing the complaint.
- In case of minor hardware and software issues, the phone will be repaired at home.
- Earlier, this service was available only for the Lava Blaze series phones.
Indian smartphone manufacturer Lava has launched a new Service at Home program to offer doorstep service across 9000 pin codes in the country for all its upcoming smartphones. Earlier, this service was available only for the Lava Blaze series smartphones.
“Service at Home is a one-stop solution for all after-sales requirements of a customer. We now offer this service for all upcoming smartphones as an effort to do away with the idea of long queues at service centers and elevate the customer experience. Also, the goal was to go beyond what was traditionally being offered to customers in terms of service,” said Mr. Satya Sati, Head of Customer Service, Lava International Limited, in a statement.
Users can get the doorstep service within the phone’s warranty period through Lava’s official support website, call center, Lava Care App, and official WhatsApp number. The company will respond to the service request within two hours of filing the complaint, and the phone will be repaired within 48 hours.
Minor hardware and software issues will be repaired at home, while for major issues, Lava will collect, repair, and deliver the smartphone to the customer at home. The company is also offering free pick-up and delivery and free screen replacement services to its customers.
Lava has over 705 service centers and 60 services on wheels across India. The company has internal resources and collaboration with third parties (Lava authorized service partners) to provide the service.