My experience with BSNL 4G after porting from Jio

[Balaji G]

Final review after using the BSNL network for 90+ days.

1. BSNL is still ~5-7 years behind the competitors.
2. BSNL offices are looking like a ghost houses without proper maintainance and old generation employees.
3. Service requests gets closed automatically, without even bothering to call the customer.
4. Customer care just provide solutions to insert SIM in primary slots, restart phone etc.
5. Speed is comparatively slower than any other 4g network with highest ping time.
6. Network is not optimized and keeps switching the barriers 2g/3g/4g
7. There is no carrier aggregation to serve 4g with multiple frequency bands.
8. VoLTE not activated by default and calling issues atleast 90% of the time if traveling
9. Google maps goes out of network
10. No ESIM support yet
11. Sometimes Call connects to wrong people.
12. OTP never comes ontime
13. Can't rely on network for making payments and need to keep cash for emergency always.
14. Network coverage is not so great and in most of the roads, atleast10dbm lesser signal than its competitors.


Just port out request sent to VI network. Will review once VI is fully active.

BSNL employees at their office never work at all.
Last month I went and submitted a physical form to close my landline connection and this month I am receiving the bill as usual.
Very rude and strange people.
Government must privatise BSNL or should completely close and save the public.

 

[TheAndroidFreak]

BSNL is still ~5-7 years behind the competitors.

BSNL with 3L sites with 2100Mhz+700Mhz+900Mhz will be able to compete with Vi and Airtel. Jio and BSNL will never be able to match coverage or capacity.

 

[Anup Tiwari]

Final review after using the BSNL network for 90+ days.

1. BSNL is still ~5-7 years behind the competitors.
2. BSNL offices are looking like a ghost houses without proper maintainance and old generation employees.
3. Service requests gets closed automatically, without even bothering to call the customer.
4. Customer care just provide solutions to insert SIM in primary slots, restart phone etc.
5. Speed is comparatively slower than any other 4g network with highest ping time.
6. Network is not optimized and keeps switching the barriers 2g/3g/4g
7. There is no carrier aggregation to serve 4g with multiple frequency bands.
8. VoLTE not activated by default and calling issues atleast 90% of the time if traveling
9. Google maps goes out of network
10. No ESIM support yet
11. Sometimes Call connects to wrong people.
12. OTP never comes ontime
13. Can't rely on network for making payments and need to keep cash for emergency always.
14. Network coverage is not so great and in most of the roads, atleast10dbm lesser signal than its competitors.


Just port out request sent to VI network. Will review once VI is fully active.

I faced one more problem upi service is very bad only google pay and amazon pay are working on bsnl network and other upi is showing something wrong. I was also port out from bsnl after 90 days

 

[Esmail]

BSNL employees at their office never work at all.
Last month I went and submitted a physical form to close my landline connection and this month I am receiving the bill as usual.
Very rude and strange people.
Government must privatise BSNL or should completely close and save the public.

When you submitted the letter for closure you would have received an acknowledgement for it. Usually they photocopy it and the receiving officer stamps and signs it with the date of receiving it. That is all the proof you need, you can ignore all further bills without any consequences.

 

[Balaji G]

When you submitted the letter for closure you would have received an acknowledgement for it. Usually they photocopy it and the receiving officer stamps and signs it with the date of receiving it. That is all the proof you need, you can ignore all further bills without any consequences.

I have the acknowledgement copy but what is the use?? Upon calling them to ask why they missed out, the other guy in the call was speaking very rude and saying that he cant close unless I visit again. Very old generation living in the 90s.
After enquiring with JE he accepted that his most of the employees are unioniser and they are not willing to work.
All our public money are being wasted for those who simply relax at BSNL office.
BSNL must be privatised or close for betterment and country's wellbeing.

 

[Esmail]

the other guy in the call was speaking very rude and saying that he cant close unless I visit again. Very old generation living in the 90s.

So just reply "close don't close that's your lookout, I'm not paying any further bills"
There can be no action taken against you so long as you have the acknowledgement stamped by the telephone exchange.