BSNL employees at their office never work at all.Final review after using the BSNL network for 90+ days.
1. BSNL is still ~5-7 years behind the competitors.
2. BSNL offices are looking like a ghost houses without proper maintainance and old generation employees.
3. Service requests gets closed automatically, without even bothering to call the customer.
4. Customer care just provide solutions to insert SIM in primary slots, restart phone etc.
5. Speed is comparatively slower than any other 4g network with highest ping time.
6. Network is not optimized and keeps switching the barriers 2g/3g/4g
7. There is no carrier aggregation to serve 4g with multiple frequency bands.
8. VoLTE not activated by default and calling issues atleast 90% of the time if traveling
9. Google maps goes out of network
10. No ESIM support yet
11. Sometimes Call connects to wrong people.
12. OTP never comes ontime
13. Can't rely on network for making payments and need to keep cash for emergency always.
14. Network coverage is not so great and in most of the roads, atleast10dbm lesser signal than its competitors.
Just port out request sent to VI network. Will review once VI is fully active.
Last month I went and submitted a physical form to close my landline connection and this month I am receiving the bill as usual.
Very rude and strange people.
Government must privatise BSNL or should completely close and save the public.