Seeking Help From PhonePe to Google Pay Merchant Transaction Related Query

[RohitKrOfficial]

19 April 2021 (Monday) @ 12:33 PM Made Payment using UPI Method (Scan Method from PhonePe to Google Pay Merchant) Amount Rs. 10000. PhonePe Say Successful and Given UTR but Problem is That Merchant Saying they didn’t receive the amount but the Money is Deducted from my Account.
Help me Regarding this Matter.

 

[piinku1]

visit your bank branch and lodge a complaint.

 

[RohitKrOfficial]

visit your bank branch and lodge a complaint.

Email already sent to bank regarding this matter. Waiting for Reply.

 

[dud3rulz]

Email already sent to bank regarding this matter. Waiting for Reply.

Ask the merchant to send you a screenshot shot of his payments in google pay app around the time you sent the money..if possible

 

[RohitKrOfficial]

Ask the merchant to send you a screenshot shot of his payments in google pay app around the time you sent the money..if possible

Already Seen Personally that time he didn't received.

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[dud3rulz]

Already Seen Personally that time he didn't received.

Then you better go to your bank branch for quick redressal. Emails take time. Generally such failed transactions are reversed automatically in few days.

 

[mmadhankumar]

Did he ever see any notifications on his gpay merchant account at all, as in below screenshots??

Try contacting 1800-200-1842, gpay business customer care. Check if they had received the transaction.

You can also contact your bank for reversal of the transaction.

 

[piinku1]

Email already sent to bank regarding this matter. Waiting for Reply.

ok.

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[hike]

Best way
Check merchant GPay for Business app
If not raise issue in your PhonePe app
Solution would be given in reply of PhonePe.
It takes 3 days to reflect back in account but mostly take 2-3 hrs to come back in account.

P.S : GPay and PayTM merchant is pathetic Amazon Merchant is fine.

 

[RohitKrOfficial]

Phone Banking agent told to Wait for 3 days. After that you can lodge a complaint. On PhonePe also Raised issue they say wait 30 days for resolution.