Vi now offers 24×7 customer assistance on Google Business Messages

With this Vi claims to have become the first brand in telecom, to integrate with Google’s Business
Messages in India.

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Vi (Vodafone Idea) is now offering 24×7 customer assistance on Google Business Messages. The company has integrated its VIC ChatBot with Google Business Messages on a smartphone to provide real-time customer service to all Vi users round the clock. The AI-powered VIC enabled with a LIVE agent connect for assisted services is extended to Google Business Messages also.

Vi users searching for Vi or Vi Stores on Google Search or Google Maps can find ‘Chat’ or ‘Message a Live Agent’ button against search results through which they can interact with the virtual agent to get their queries answered instantly.

With a focus on providing superior customer experience to its users, Vi, India’s leading telecom brand, has announced yet another industry first integration with Google’s Business Messages. Vi has integrated its VIC ChatBoT with Google’s Business Messages for providing 24×7 real-time customer service to support all Vi users on Smartphones,” said Vi in a statement.

VIC allows Vi customers to get instant response on a host of service requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests, and much more. The virtual agent is intuitive, simple to use and secure allowing customers to converse with Vi by leveraging the power of AI.

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Avatar of Basil Kannagi Arasu
Basil Kannagi Arasu


Basil keeps an eye on the latest happenings in the Telecom sector. In his free time, you can find him streaming the Premier League which he started watching in 2013.

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With this Vi claims to have become the first brand in telecom, to integrate with Google’s Business Messages in India.

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