My Experience with Jio Airfiber Plus

[IfranAli]

Jio's Customer Care is pathetic asf, they won't listen to any queries and jumps straignt to restart the router sir, restart it, even after 100s of restarts.
The old way of Connectivity Alarms is now removed, and you have to wait 5 minutes to get in touch with the CC, who is equally pathetic like the bot. Request for a hardware change, they will say restart. MY HARDWARE IS COOKED, HOW AM I SUPPOSE TO RESTART IT!!!
I just gave them a 1 star yesterday, for not listening to what the customer wants, and ended the call.
Later today, I saw the service request being created again, named: NETWORK ISSUE.
No engineer has been assigned till now, and tommorow is Sunday, now that the wifi is hanging a lot, let me just use the LAN Port and connect another router in AP mode, THEN use the Wi-Fi.....

 

[SID08]

Jio's Customer Care is pathetic asf, they won't listen to any queries

Even when you call them for same issue, every advisor gives you different advice/solution, even some of advisors don't have basic knowledge

 

[Bapun]

Try PG Portal @IfranAli bro. Recently they are advertising that they promptly resolve JioFiber related issues.

Check this:

https://twitter.com/x/status/1940743204535701717

 

[Neel]

Jio's Customer Care is pathetic asf, they won't listen to any queries and jumps straignt to restart the router sir, restart it, even after 100s of restarts.
The old way of Connectivity Alarms is now removed, and you have to wait 5 minutes to get in touch with the CC, who is equally pathetic like the bot. Request for a hardware change, they will say restart. MY HARDWARE IS COOKED, HOW AM I SUPPOSE TO RESTART IT!!!
I just gave them a 1 star yesterday, for not listening to what the customer wants, and ended the call.
Later today, I saw the service request being created again, named: NETWORK ISSUE.
No engineer has been assigned till now, and tommorow is Sunday, now that the wifi is hanging a lot, let me just use the LAN Port and connect another router in AP mode, THEN use the Wi-Fi.....

Jio Customer care in agartala is a pathetic mess....
IDK about Airfiber quality but for wired optical fibers, the downtime often exceeds uptime..

 

[IfranAli]

Jio Customer care in agartala is a pathetic mess....
IDK about Airfiber quality but for wired optical fibers, the downtime often exceeds uptime..

Jio in Ramnagar area seems to have good uptime, downtimes are extremely low here.
As for their Airfiber, Plus one is working perfectly, but the ping issue as well as random timeouts will annoy you a lot.
A new FAT Box was installed in PEC Brick Field, South Ramnagar area; and has a hell lotta downtimes for some reason.
The older one is hella stable without any downtimes, just ocassional OLT heatup.