Vi launches Priority service for its postpaid customers

Vi Priority service is currently available in Mumbai, Delhi, Kolkata, Gujarat, Karnataka, Kerala, Maharashtra & Goa, Tamil Nadu, and Andhra Pradesh.

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By Sumit Roy

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Telecom service provider Vodafone Idea (Vi) has launched a new service called Vi Priority for its postpaid users. According to the company, “Vi Priority is designed to focus on customer experience and performance with a set of differentiated features to enhance value and boost customer satisfaction.”

Vi Priority is available for Vi postpaid customers on high rental plans of Rs. 699 and above and family plans of 4 and above. Additionally, the company has extended the service to senior citizens and long-term Vi customers for a decade or more.

Vi Priority users can enjoy special benefits, such as 24/7 direct access to a premium call center without having to go through the IVR system. Further, the calls are attended by senior customer support executives for a seamless experience. Users also get priority service at the Vi Stores. Vi Priority users can make effortless bill payments with an enhanced user interface and experience on the Vi App. In addition, users will receive personalized greetings on their birthdays and anniversaries and a premium onboarding experience when they join Vi Priority.

“It is a matter of great pride for us at Vi that we have a large and distinct segment of long-standing, loyal customers with a high level of affinity with the brand and network. The launch of Vi Priority is an endeavor to add one more layer of differentiation to our postpaid proposition and to make our high-valued customers feel special and empowered,” said Abhijit Kishore, COO of Vodafone Idea Limited.

“Our priority customers are a unique community that we have built over the years with our exclusive product offerings and unmatched services. As a company, we are oriented towards providing a superior customer experience, and Vi priority is a step in the direction of taking our servicing levels up by many notches,” he added.

Vi Priority service is currently available in nine circles, including Mumbai, Delhi, Kolkata, Gujarat, Karnataka, Kerala, Maharashtra & Goa, Tamil Nadu, and Andhra Pradesh. The service will be available across India soon.

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Sumit Roy


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Sumit is the Editor-in-chief at OnlyTech. He loves to cover news about Windows PCs, Android, Smart Devices, and more. You can always find him experimenting with electronic devices when not in front of a computer.

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Considering the fact that they have the most amount of liberalised 4G ready spectrum among all operators currently, it's a shame if they can't handle the increased data traffic when an operator like Jio is handling it better with limited spectrum. This only implies that Vodafone Idea is reducing the number of towers to save on the cash outflow, no matter how much they advertise about adding MIMO towers. They will add towers only in Metro cities where they get return on investment, smaller cities and rural areas will face severe congestion on Vodafone Idea network.

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yesterday the Network of Vodafone,Idea & Airtel was horribly down. From morning to afternoon there wasn't any network of Airtel & Idea, but on Vodafone it was slow. so I used JIO's 2GB daily data that time. after 5pm the network became normal so started using Voda and my 3GB daily data expired at 6:18pm. but the files I put on downloading continued!

View image at the forums

Then I thought what if my main ac balance was deducting, but checked that main bl is zero. Then how come my Vodafone SIM giving me free data at 2-3mB/s?!!

View image at the forums

well.. I used ~24GB DATA by Vodafone from 6:18pm to 8:45pm!! at 8:45pm my mother made a call so I had to stop, then at 9:20pm I tried again, but the speed slowed down to 12-18kB/s.

(I gave my Hotspot password to 3 neighbor friends last month, so that they can also use some of my 7.4GB daily data. But there were few days when they used so many data that at evening I coundn't use the internet. I don't know if it's miracle or not but I think for giving away free wifi for a month I got this free data! #just_my_thoughts)

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1,132 thoughts on “Vi launches Priority service for its postpaid customers”

  1. Vodafone Idea Just Listed Andhra Pradesh and Telangana as New Circle For VOWIFI after Bihar
    Unoffically vowifi working in MPCG also i am using it.


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