Vi Business today announced the introduction of Managed SIP service for businesses for whom voice calls are a key business resource. Indian BPOs/KPOs, BFSI, and IT/ITES, telemarketers, VAS providers, conference service providers and other sectors rely on legacy TDM based PRI connections from multiple vendors and do not have a clear view on the efficacy of each service, Vi said in a statement.
Vi’s Managed SIP service will allow organisations to have the assurance of security as well as a window to monitor, measure, and optimise their voice infrastructure. The Managed SIP service will help user clients to get a complete view of their fixed telephony network with SLAs, voice analytics, quality scores, and features to improve service efficiency.
“For business verticals and functions where voice is a key business resource, fixed telephony is of utmost importance.
Globally, fixed telephony has evolved from legacy TDM to SIP (Session Initiation Protocol). Requirements for more flexible networks that adapt to new age IP networks, unified communications and the extended Work from Home scenario have triggered the growth of SIP Trunk services in recent months,” said Vi in a statement.
The key features include proactive monitoring of last mile and voice traffic, availability of real time and historical reports on voice KPIs through portal, monitoring and management of Customer Premises Equipment (CPE), and a dedicated service desk.
Abhijit Kishore, Chief Enterprise Business Officer, Vodafone Idea Limited, said “With the introduction of Vi Managed SIP service, Vi Business is now in a position to be a single point facilitator of comprehensive fixed telephony solutions that enable businesses to gain better control of their overall voice infrastructure and the ability to garner meaningful insights on voice performance for their clients/ internal stakeholders. I am confident that this significant addition to our basket of best in class, holistic communications solutions for Enterprises, will help our customer organisations transform the way they communicate with their customers”.
Vi Managed SIP service also offers other measurable benefits including Single trunk with multiple pilot numbers, unlimited voice channels on a single trunk, digital experience portal, auto ticketing for threshold breach of KPIs, proactive monitoring of problems, and future ready technology.
