Seeking Help Why Jio is not working in LTE/4G supportive phones and working fine in VoLTE phones (Issue resolved)

[hike]

I'm in my maternal village, when I came here I came to know that Jio network is available absolutely fine over here but one of cousin ask me that 'bro in my phone network is not showing and it's very rarely catches it. And, I thought there might be mistake in network settings and seen all over the phone. His phone was Xiaomi Redmi 1S which supports 4G. And, same thing happened with my HTC desire 820 and Lenovo.
Where as we had Samsung J7, Redmi Note 3, etc VoLTE supporting phone which are working so fine that we watch FULL HD videos without buffering on Jio 4G.
Guys please help

 

[PRK]

Maybe because 1 band is not supported by them. Should not happen, but that's the only reason I can think of.

 

[Jithin91]

His phone was Xiaomi Redmi 1S which supports 4G.

Xiaomi Redmi 1S doesn't support 4G/LTE. It's highest connectivity is HSPA

HTC desire 820

HTC Desire 820 is a 4G Phone
Supported bands are
LTE
FDD 1/3/7/8
TDD 38/39/40/41

Jio has Networks in 3 Bands - 850Mhz (Band 5), 1800Mhz (Band 3), 2300 Mhz (Band 40)
Ur HTC Desire has only support for Band 3 & Band 40..
Nd that area Band 5 has more range and Band 3 & 40 may have less range. so that's why its catching the signal very rarely.

Old LTE Phones doesn't have Band 5 (850Mhz) support
where as new phones have all LTE Band support, that's why J7 and RN3 haven't got any problem.

 

[hike]

Is there's anyway to knw that which band is running over here?

 

[hike]

Xiaomi Redmi 1S doesn't support 4G/LTE. It's highest connectivity is HSPA

It supports 4G bro we use this phn in Jaipur properly.

 

[greylala91]

Is there's anyway to knw that which band is running over here?

You can check band in netvelocity app in advanced mode

 

[hike]

Frequency Band 850 which is not supported by my phone.

 

[Jithin91]

It supports 4G bro we use this phn in Jaipur properly.

then it is nt Xiaomi Redmi 1S.. may be some other model.
according to GSMARENA and MI Redmi 1S is a 3G Mobile phone..

 

[hike]

Ya you are right It's redmi note Prime sorry for late reply @jithin19 bro .

 

[hike]

In my village network are all good :luv today I reached here. That's the reason I'm active at DDF. I have requested to Jio for connection over here. Might be they have listened to me.