Seeking Help Frequent disconnection in JioFiber Modem

[aakash1996]

Red light blinking in every 5 mins. Facing frequent disconnection with Jio almost after 1 year. Did anyone else face this issue? How do I resolve this. It is happening since one or two days and Jio customer support just doesn't get connected have been on hold for 25 minutes two times.

 

[raghu_bglr]

I hope you are not experiencing any problems in internet connectivity.
Try doing factory reset in that case.

 

[aakash1996]

The jio guys visited and mentioned this issue is a common one, many people are facing the same now on wards. So if the issue persists then the modem has to be changed in that case.

Jio is well aware of this frequent disconnection issue. They are trying to come up with a solution from back end. Since consumers got increased suddenly at a higher rate, this is bound to happen.

Now I'm not facing any such after one factory reset. Hopefully in future I ll not face the same again.

 

[raghu_bglr]

Thanks for your update.
Not only more consumer addition can be the only problem.
There are many versions of the Set-Top-Boxes used by Jio Fiber.
This can also be a reason for the issue.
I am not facing any such issues since past one month.

 

[aakash1996]

Thanks for your update.
Not only more consumer addition can be the only problem.
There are many versions of the Set-Top-Boxes used by Jio Fiber.
This can also be a reason for the issue.
I am not facing any such issues since past one month.

This is the first issue I faced with Jio like fr a year so for me it looks like the consumer base has increased due to that only this issue is up.

 

[raghu_bglr]

Is voice remote working for you ?
Can you switch channels with voice ?

 

[aakash1996]

Is voice remote working for you ?
Can you switch channels with voice ?

Voice was working initially, but later was facing issues so never tried after that.. Haha...
Not a big fan of voice control.

 

[raghu_bglr]

Voice was working initially, but later was facing issues so never tried after that.. Haha...
Not a big fan of voice control.

Me too not a big fan.
I am trying to make my grandma's life easier.

 

[krishnasaie]

I faced a similar issue, i confronted the customer care but does not yield positive results.

Is your router problem solved?