Vodafone Idea ropes in IBM to enhance customer experience

Vodafone Idea Limited has roped in IBM to help it embrace open source at scale by implementing the Big Data Platform on the open-source Hadoop framework. IBM will handle the end-to-end implementation and management of the Big Data platform.

IBM will handle the program management, consulting, system integration, infrastructure services, application operations, and maintenance support along with enhancement of the network security.

IBM and VIL will build upon the hybrid cloud transformation using open technologies wherein earlier this year both had delivered the Open Universal Cloud and Red Hat to accelerate network and IT modernization. The large scale data transformation will help VIL in architecture modernization, open-source adoption and using predictive analytics for data modernization.

With the successful completion of the world’s largest integration in record time, we have embarked on a journey equipped with augmented data insights to help several millions of our customers with customized and faster service launches. VIL has set up world-class network with largest spectrum portfolio, huge capacity and deployed many principles of 5G architecture that has helped us transform into a future-fit, digital network for the changing customer needs. Along with IBM we have implemented many first-of-kind projects and the big data and analytics engagement is one such initiative. The open source approach has helped us in modernizing infrastructure and network experience, helping our people and partners in quicker business decision making. The power of data will help transform our cloud and AI journey in the future.”


Vishant Vora, Chief Technology Officer, Vodafone Idea Limited

“VIL is at the forefront of adopting open technologies helping shape the telecom landscape in India. The modernized and future-ready data platform is helping VIL get daily actionable insights to make strategic and operational level decisions effectively. IBM and VIL team worked together in challenging times of COVID-19 lockdown to seamlessly execute a complex and enterprise-wide deployment remotely. We are excited to be part of VIL’s Digital Transformation powered by Data. The engagement will help VIL further lay the foundations for accelerating its hybrid cloud journey,” said Sandip Patel, Managing Director, IBM India/South Asia in a prepared statement. 

The tieup will help VIL in achieving significant cost reduction across enterprise leveraging open source for big data laying the foundation for real-time analytics use cases enablement. IBM will transform the way data is optimized and delivered to partners, employees, and internal systems.

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