Telecom service provider Vodafone Idea (Vi) has partnered with Anritsu to deliver end-to-end enhanced VoLTE calling experience to its customers in India. “Maintaining a high-quality voice service is vital to ensure excellent customer experience. Keeping this in mind, Vi has implemented a VoLTE monitoring solution of Anritsu,” said Vi in a statement.
According to the company, Anritsu’s VoLTE monitoring solution will enable better VoLTE service with faster call connectivity and clear voice calls, improved efficiency with prompt detection and demarcation of VoLTE service issues, enhanced understanding of VoLTE service insights, and prioritize resolution of issues based subscriber impact and severity.
“Real-time anomaly detection across our VoLTE services allows us to proactively detect, isolate, and diagnose customer-impacting issues. The solution is widely adopted by our Operations team and significantly improved VoLTE experience of our customers. Partnering with Anritsu has delivered exceptional benefits to our subscribers, and we will extend the successful approach to enhance other services like International Roaming.”said Jagbir Singh, Chief Technology Officer of Vi
“Anritsu is delighted to partner with VIL to improve the VoLTE network and service experience. Our market-leading ML-based solution leverages closed-loop automation and provides end-to-end VoLTE visualization, aligning to VIL’s business objectives. Collaborating closely with Anritsu, VIL offers best-in-class VOLTE services. We look forward to our continued partnership with VIL and supporting their commitment to delivering superior experience to their subscribers as they move to 5G.”said Ralf Iding, CEO of Anritsu Service Assurance
Vi claims that it has reduced the mean time by 30 percent to resolve the issues by using Anritsu’s patented anomaly detection technology on VoLTE. Further, these issues are spotted in real-time, which is crucial for VoLTE user experience. The root causes of the issues are isolated and sent to the appropriate team to resolve them.
Vi’s Open Universal Hybrid Cloud has deployed the full suite of Anritsu’s cloud-first applications, including the eoMind anomaly detection. The company says this has contributed to considerable reductions in capex (capital expenditure), opex (operational expenditure), resources, and automation costs.