OTF Exclusive [Pics] Bought a Samsung Galaxy S9+ (Got brand new device in replacement of existing faulty device)

  • Thread starter Thread starter Bapun
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Bapun Raz said:
She even said, these are high end devices and they need to report their higher people before opening the device and once repairing completed they do provide a detailed report on what exactly was causing the device to malfunction, but i was not satisfied with their replies and at the end i am the sufferer!
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I can understand your frustration bro! But sadly, in India not all companies are customer friendly!!
 
So sad Bro to hearing I can't believe Samsung is global brand & they react such type attitude I hope your device working very well after serviceing .

but i can't understand their 14 days returns policy when all device come 1 year warranty .
 
Mayur said:
but i can't understand their 14 days returns policy when all device come 1 year warranty .
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It means, the warranty is valid for 1 year but would only be repaired and faulty part would be replaced for free and not the whole device. Pathetic policy to be frank!o_O
 
imo you insist them to they give you brand New one instead of repair
Because problem not your end it's my personal view.
 
Bapun Raz said:
Hi guys,

Sad news for me. My phone got manufacturing defect.

So here is what happened, yesterday morning when i woke up device was heated up. Later in the afternoon i accientally opened the camera and shocked to see it gave a WARNING, Camera failed.

Then i tried opening the camera app multiple times but no luck. It kept giving same error. Went to service center, and they asked me whether i have Reset the camera settings and tried. I have did that infront of them but it did no change. Same black screen when i reopened the camera app. We also restarted the phone but again, same error.

She then asked me to take backup so they can Update the phone with software from their system, i had no SD card or other device so came back home and took backup via PC. Then i factory reset the device and opened the Camera app but again the camera did not worked.

Went to near by Samsung care again today and they loaded the software but it didn't solved my issue so she confirmed it to be hardware fault.

I asked whether they can replace my device with new one as its a manufacturing defect but she said Samsung has a policy of 14 days replacement from the date of purchase for such defects so they would be replacing the faulty part only for free on my device.

They are guessing Camera burnt inside the board.

Now i only hope the device comes back to normal condition as it was before. It is the first piece in my city which malfunctioned. So hopefully they won't test-learn in my device! :confused:

I am using my old S8 as backup device now.
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Thanks bro for telling about your service centre experience. I was looking to go for the regular S9, thankfully I've dropped that plan
 
Sparker0i said:
Thanks bro for telling about your service centre experience. I was looking to go for the regular S9, thankfully I've dropped that plan
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Regular S9 may not give any troubles as it has single camera. Dual camera setup caused it i think!:rolleyes:
 
good news bro. congrats. samsung suits u it seems. have u tried some uncommon brands like infocus, itel etc ? @Bapun Raz bro.
 
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