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Discussion Jio eSIM activation experience

venky

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I'm facing same issue, all the steps were performed correctly but I didn't receive final and most important 32 digit activation code. Since I did the tele confirmation call where I'm supposed to type 19digit esim number to confirm, my physical sim has lost network and I didn't even get esim activation code. Am just stuck with no number currently which sucks. Only if Jio had seemless system like Airtel or Vi.
To get my problem solved I called 199 (jio customer care) and spoke to customer care representative, they said me to wait it out for another day. I hope this problem gets sorted
Out.
Don't trust CC. Go to a Jio store and they will fix it in no time.
 

Deepuin3

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I'm facing same issue, all the steps were performed correctly but I didn't receive final and most important 32 digit activation code. Since I did the tele confirmation call where I'm supposed to type 19digit esim number to confirm, my physical sim has lost network and I didn't even get esim activation code. Am just stuck with no number currently which sucks. Only if Jio had seemless system like Airtel or Vi.
To get my problem solved I called 199 (jio customer care) and spoke to customer care representative, they said me to wait it out for another day. I hope this problem gets sorted
Out.

I am also facing the same issue, did you get the activation code.
 

venky

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I am also facing the same issue, did you get the activation code.
Got to an outlet. They will help you. Jio's automated system won't work and CC doesn't have any idea. Don't waste your time.
 

kanagadeepan

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@venky how is the network experience after transferring the number to e-sim? Any speed changes or coverage changes??

As Google Photos are going to stop free UL photo uploads from June, I am thinking of moving my wife's Jio number to e-sim to gain the SD slot (Jio-eSim, Airtel-Sim2, microSD card) in her Samsung S20+, with the assumption that hybrid slot will become as good as triple-slot with the help of e-sim.
 

venky

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@venky how is the network experience after transferring the number to e-sim? Any speed changes or coverage changes??

As Google Photos are going to stop free UL photo uploads from June, I am thinking of moving my wife's Jio number to e-sim to gain the SD slot (Jio-eSim, Airtel-Sim2, microSD card) in her Samsung S20+, with the assumption that hybrid slot will become as good as triple-slot with the help of e-sim.
For me Jio E-sim is working without any issue. The concern I have is the support for Esim in case of some issues and chances of getting the profile deleted for some reason (which is rare) during this pandemic situation.
 

saketk11

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support for Esim in case of some issues
what could be issue, other than accidental deletion of profile.

I am sure andoid/ios developer will make some preventive measure like entering phone password/unlock code while deleting profile. havent we used rcom cdma for years,which were as good as E-sim phones?
@kanagadeepan, till e-sim comes to budget phones, or LYF branded cheap jio 5g phone, u wont see any coverage/other issue in e-sim any of samung/apple/top manufacturer.
 

venky

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what could be issue, other than accidental deletion of profile.

I am sure andoid/ios developer will make some preventive measure like entering phone password/unlock code while deleting profile. havent we used rcom cdma for years,which were as good as E-sim phones?
@kanagadeepan, till e-sim comes to budget phones, or LYF branded cheap jio 5g phone, u wont see any coverage/other issue in e-sim any of samung/apple/top manufacturer.
There can be N number of issues that can come across. When I visited the store, there was a customer who was complaining about Data not working in E-Sim. He contacted support and they told it was due to some plan issue. When I met him there, he was frustrated and the store guy had to get the profile erased and re-added to get the issue fixed.

Even I have a friend who is facing an issue with calling a certain number. The phone rings and once the other party picks up, then it's a complete mute. Both are Jio numbers. Support says it's the issue with the Sim and needs replacement. When we informed them about E-sim, they still want to proceed that way.

So issues can pop up at any time, nothing is error-free. But if we get good support for such issues, then that would be really helpful. I'm basically from a village and in most of the stores accessible to us, E-sim is an unknown technology.
 
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