I'm facing same issue, all the steps were performed correctly but I didn't receive final and most important 32 digit activation code. Since I did the tele confirmation call where I'm supposed to type 19digit esim number to confirm, my physical sim has lost network and I didn't even get esim activation code. Am just stuck with no number currently which sucks. Only if Jio had seemless system like Airtel or Vi.
To get my problem solved I called 199 (jio customer care) and spoke to customer care representative, they said me to wait it out for another day. I hope this problem gets sorted
Same issue here. They are asking me to go to the store, which is not easy for me for many reasons. I would not have attempted this if I had known this before.
Their system is almost guaranteed not to work. They deactivate the physical SIM the moment you complete the IVR. Then they try to send the all important activation code by SMS to that number. LOL! How will the SMS be delivered to a deactivated SIM? It probably works now and then by sheer luck where the SMS manage to squeeze through the milli-second while the deactivation of the physical SIM is taking place!
There are many better ways to do this. One of them is to:
First send the activation code.
Wait for customer to activate eSIM and for the device to try to register.
Deactivate the physical SIM.
Complete the eSIM registration.
Or send the activation code to the registered email (which is mandatory for eSIM conversion).
Or simply copy the process used by Airtel or Vi, which seems to work flawlessly!
Looks like Jio is thriving on people who are not technically savvy and rely on their store people to do things for them. At any rate, I am not visiting Jio store. Will let go the number which still has 1 month of validity left. This was kind of a backup number, so no big deal. My next store visit is going to be to either Airtel Store or a competitor!
Thank you Jio!