After the retirement of my father's friend who was head in BSNL here. I had a horrible experience with BSNL as there was no one who can rectify the problem, I was facing.
I was facing continuously disconnection problem on my BSNL BB and that was for more than 6 months but, later the problem got even worse as most of the time BB was down. I contacted senior officials of the department but still, no one was having any solution. Then I said them to install Fiber because the line was there in my area. But, the reply I got from department head was shocking he said that
"why to buy BSNL fiber, you will not get service and bla bla JIO is coming soon so get that.." I thought of complaining but
, It was going to be time waste as done in past no action was taken.
So, BSNL employees itself are not interested in their service distribution why to advertise.