Beware while using this card
Every month my statement gets generated on 18th, so last month I made a payment on Zomato for Rs.1194 at 12:45 pm, and paid back this amount of 1194 via Cred app at 1:15 pm.
I am also using Cred Protect which automatically calculates the Due amount and everything by reading our statements so I checked Cred app at 1 pm on 18th October and I had to pay Rs. 7437 as outstanding amount, so I first paid Rs.1194 for the payment made at Zomato, and then returned back 6244 on 24th October and cred app was showing all paid no dues but ICICI team cleverly did some bluff and added debited amount of Rs.1194(spent on 18th Oct at 12:46 pm) in November's month statement, and credited amount of Rs.1194(added on 18th Oct at 1:15pm) to previous months statement and told me yesterday that I have paid Rs.1194 less this month so we have added interest of Rs.476 to your card and I was like WTH, and that very moment I just got blank not seeing credited amount of Rs.1194 in this month's statement, so gave up on them, but contacted Cred for the same and they told me that there should be no interest charges as I had already paid Rs.1194 and it should reflect, so checked my last months statement and they had added that amount to last months statement and made some wrong calculations.
So tweeted to ICICI yesterday and today got a call from them, and when I told them the issue, they were like although you had made the payment on 18th Oct to Zomato, it was confirmed by merchant on 20th so that is the reason it was reflecting in this months statement while the amount you added back of Rs.1194 was received by us immediately on 18th so it is showing in last month.
I told them that I have a message that Rs.1194 was deducted on 18th and in the statement also it is showing as 18th so why it didn't show in last months statement, and she kept blaming Zomato, after 15 mins of arguing I told her that I'll stop this card with immediate effect and would continue to use HDFC Credit card and also asked her to give the proof where it is showing that payment was accepted by Zomato on 20th October and if the same thing keeps happening in future then how many time would you blame merchants, to that she started giving excuses that we can't tell this blah blah and asked me to hold the call, after two mins she immediately told me that don't contact the merchant that is Zomato and we'll refund the extra interest amount as it was our mistake.
I don't know when or if they'll refund the amount or not, but she has told that it would be refunded in 2 to 3 days.
This is highly unethical that how banks like these loot and thug people in the name of interests, I am the one guy who trusts Cred and doesn't look at the statements but from now on need to keep a check on this regularly.
