Airtel is one disorganised company

[thisisjagan]

@DJ Roy bro, did the carry forward work for you. I just realised that my 12gb is already lost. I have been using the data from new 3GB and it's over now.

 

[iDJ]

@DJ Roy bro, did the carry forward work for you. I just realised that my 12gb is already lost. I have been using the data from new 3GB and it's over now.

I recharged before validity expiration. It worked. Airtel discontinues data rollover facility for broadband customers; Prepaid, postpaid users can still avail it
Meanwhile try dialling 5999555 you will get 10 GB complimentary data for 10 days every month.

 

[thisisjagan]

I recharged before validity expiration. It worked. Airtel discontinues data rollover facility for broadband customers; Prepaid, postpaid users can still avail it
Meanwhile try dialling 5999555 you will get 10 GB complimentary data for 10 days every month.

I recharged before expiry too. But it didn't carry forward. App still showed extended validity. But it expired as per the expiry date.

 

[iDJ]

I recharged before expiry too. But it didn't carry forward. App still showed extended validity. But it expired as per the expiry date.

You should try reaching Airtel mail support at [email protected] . They may credit the data back.
Read their response to my query here.
Airtel is one disorganised company

 

[RohitKrOfficial]

My prepaid numbers's data is supposed to expire on 3rd of November. Since I have data left on my number. I wanted to recharge before the validity expiration to carry my number. So I approached their customer service as I read about their data roll over getting removed on NDTV's site. Junior executive says data carry forward was available while Senior executive denied about the same. Confusing me. Then today I called again as I didn't recieve respond to the yesterday's mail. Junior executive as expected was confused transferred to senior executive where she stated that data would carry forward. Then I highlighted yesterday's resolution of senior agent. I asked to cross verify. Then she apologized and sayed that the data roll over facility is not available. Meanwhile I accepted the fate that I was losing my data until this mail was sent to me.

Here I got a call agent. I explained blah blah blah. She assured to recredit data if it's not carry forwarded.

I am speechless. I am too tired after writing this. I am gonna a write about another incident that happened two days back. If that keeps on happening everyday. Sunil Mittal would soon run out of customers.

I am also a prepaid customer. How can I activate data rollover on my number?

 

[iDJ]

I am also a prepaid customer. How can I activate data rollover on my number?

There is no process for roll over. If you buy data only plans. Same gets rolled over if you recharge before expiration period.

 

[RohitKrOfficial]

There is no process for roll over. If you buy data only plans. Same gets rolled over if you recharge before expiration period.

Which Plan Currently You are using to get data rollover benefit?

 

[iDJ]

Which Plan Currently You are using to get data rollover benefit?

₹48 which gives 3gb data for 28 days.

 

[RohitKrOfficial]

₹48 which gives 3gb data for 28 days.

Thanks