Sad News New Airtel Black (Fiber + IPTV) connection turned into a nightmare due to sales person mistake

[Ashok Varma]

How to call customer care i can't call on 121 as i am non airtel sim user. Any alternative number?

Call 198 for complaints

 

[TechXpert]

Call 198 for complaints

Bro i am not airtel user
How can i reach customer care from non airtel number?

 

[Bittoo Tomar]

Bro i am not airtel user
How can i reach customer care from non airtel number?

18001036065

 

[saketk11]

Bro i am not airtel user
How can i reach customer care from non airtel number?

Airtel Center Nodle Appellate

Airtel Center Nodle Appellate

www.airtel.in

9810012345

 

[TechXpert]

@Bapun @Digital Mastermind

Guys wanted to inform you that due to that mistake or installation guy of cancelling my active airtel black order i have lost access to my IPTV box it says your dth account suspended on airtel thanks app and on IPTV box screen it says pay your bill to continue

Customer care said your IPTV box is unbundled from your black plan fiber thats why this happened but they cant add my IPTV box along with fiber due to my old black tv order already in progress (that duplicate one which supposed to be cancelled) so they cant bundle my iptv to fibre from their end and asking me to ask local sales person who created order to cancel from their end

Now problem is local installation guy and sales person both are not taking my call because they know its their mistake they cancelled my original order. They not even bothering to pickup my call i tried calling 50-60 times since yesterday morning

What to do now any suggestions are welcome i am helpless now
Continuesly trying to get my problem resolved but no one helping neither local provider nor airtel wifi/dth or airtel black team.

 

[Balaji G]

@Bapun @Digital Mastermind

Guys wanted to inform you that due to that mistake or installation guy of cancelling my active airtel black order i have lost access to my IPTV box it says your dth account suspended on airtel thanks app and on IPTV box screen it says pay your bill to continue

Customer care said your IPTV box is unbundled from your black plan fiber thats why this happened but they cant add my IPTV box along with fiber due to my old black tv order already in progress (that duplicate one which supposed to be cancelled) so they cant bundle my iptv to fibre from their end and asking me to ask local sales person who created order to cancel from their end

Now problem is local installation guy and sales person both are not taking my call because they know its their mistake they cancelled my original order. They not even bothering to pickup my call i tried calling 50-60 times since yesterday morning

What to do now any suggestions are welcome i am helpless now
Continuesly trying to get my problem resolved but no one helping neither local provider nor airtel wifi/dth or airtel black team.

Customer care guys can't help?

 

[Digital Mastermind]

Email nodal officer

 

[Bapun]

@TechXpert bro, try to mail the Airtel customer experience team - net (at) airtel (dot) com

You can also include your region's Broadband Appellate Authority to the mail. Find the email details for the same here: Airtel Broadband Appellate, Airtel Fixed Line Appellate, Airtel Broadband Fixed Line Appellate

Clearly explain your issue on the email as it is supposed to get escalated and reach to your local Airtel people and they will then resolve it.

 

[Phoenix96]

@Bapun @Digital Mastermind

Guys wanted to inform you that due to that mistake or installation guy of cancelling my active airtel black order i have lost access to my IPTV box it says your dth account suspended on airtel thanks app and on IPTV box screen it says pay your bill to continue

Customer care said your IPTV box is unbundled from your black plan fiber thats why this happened but they cant add my IPTV box along with fiber due to my old black tv order already in progress (that duplicate one which supposed to be cancelled) so they cant bundle my iptv to fibre from their end and asking me to ask local sales person who created order to cancel from their end

Now problem is local installation guy and sales person both are not taking my call because they know its their mistake they cancelled my original order. They not even bothering to pickup my call i tried calling 50-60 times since yesterday morning

What to do now any suggestions are welcome i am helpless now
Continuesly trying to get my problem resolved but no one helping neither local provider nor airtel wifi/dth or airtel black team.

Say what! customer paid the money and one small mistake, the system put into place goes into a toss. Thank god I left Airtel when I had dth only, never fell for their black/xtreme gimmicky sales. Seems like its all too much to lose. Email the nodal officer asap.