Airtel and Amdocs extend partnership to deliver a differentiated experience for postpaid and broadband customers

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By Basil Kannagi Arasu

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Bharti Airtel and Amdocs have recently extended their partnership to enable world-class service experience for Airtel’s postpaid mobility and broadband customers who will be migrated to Amdocs’ modern digital business system under the managed services model for more rapid delivery of new digital customer experiences.

“We are delighted to build on our successful partnership with Amdocs and look forward to continue working with them in our mission to delight customers with best-in-class experience using cutting edge digital technologies.”

Harmeen Mehta, CIO & Head – Cloud and Security business, Bharti Airtel

Gil Rosen, CMO of Amdocs and general manager of Amdocs said, “Everyday it’s a race to continually raise the bar and reimagine a customer’s experience as expectations are at an all-time high. With world-leading, engineering-driven telecom operations and managed services from Amdocs, Airtel will be able to simplify its processes, improve operational efficiencies and ultimately accelerate its pace to delivering even more amazing digital customer experiences. We’re proud to be a trusted partner of Airtel on this journey.”

The new multi-year agreement will have Airtel using Amdocs’ SmartOps platform which uses high-end artificial intelligence and machine-learning capabilities to identify and proactively heal application issues while accelerating application delivery using automation and DevOps methodologies.

The digitization of Airtel’s multiple applications will empower Airtel to increase business agility and efficiency as well as speed time to market for new services.

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Basil Kannagi Arasu

News Reporter

1659 articles published
Basil keeps an eye on the latest happenings in the Telecom sector. You can find him streaming the Premier League, which he started watching in 2013, in his free time.

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