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Trai withdraws charges against Airtel, Idea and Loop Mobile

ssparikshya

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NEW DELHI: The Telecom Regulatory Authority of India on Friday withdrew its complaint against three major telcos - Bharti Airtel, Idea Cellular and Loop Mobiles - for violation of its regulations from a Delhi court, which was informed that they have taken remedial measures.

The Trai had filed the complaint against the telecom companies for rejecting number portability requests from their subscribers in violation of the Trai regulations.

Trai counsel told the court of Chief Metropolitan Magistrate Vinod Yadav that subsequent to the filing of the complaints, the companies had written a letter to the authority stating that they have taken sufficient corrective and remedial measures to ensure that such violations do not occur in future. The telecom regulator said that considering the contents of the letter, it has decided not to pursue the complaint and the same is being withdrawn.

The withdrawal of the complaint came on the day the top officials of the three firms were to appear before the court in response to its summonses issued on March 21.

The complaint before the court against Airtel, Idea and Loop concerned alleged violation of norms that permitted subscribers to switch over from one service provider to another without change of their mobile phone numbers. Another complaint against Bharti Airtel pending before the court was also withdrawn on Friday.

The complaint pertained to alleged violations of Trai norms of terminating the service of a customer within 24 hours of receipt of request and refund of security deposit within 60 days of termination. The complaint was withdrawn as Trai said the company had in a letter informed that it has redressed the grievances of its customer and has taken remedial measures.

TOI
 
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