Sony to restore PSN services, compensate customers
Two weeks since after Sony's PlayStation Network was hacked Kazuo Hirai, chairman of Sony Computer Entertainment, addressed the issue in a press conference in Tokyo tonight.
Though they still don't know who orchestrated the intrusion on the PSN servers in San Diego, Calif., they were "very sophisticated," Hirai said. It's still not entirely clear what kind of data the hackers got their hands on, but he reiterated that they don't believe credit card data to have been taken and added that the company has received no complaints of identity theft or credit card fraud yet.
Most services will be restored "within the week," Hirai said. The first PSN services to come back online will be online game play for the PlayStation 3 and PlayStation Portable, the ability to play downloaded movies from PSN, and unexpired movie rentals through PSN and Qriocity and chat functionalities.
"We are aiming to restore full services including the PlayStation Store and purchasing features within the month," Hirai said.
The breach took place between April 17 and 19, but Sony didn't tell its 77 million customers until April 26 that their personal information, including names, addresses, e-mail addresses, birthdays, PlayStation Network and Qriocity passwords, and user names, as well as online user handles, had been obtained illegally by an "unauthorized person."
The company launched an investigation in conjunction with several security firms into the intrusion on its network and shut down PSN and Qriocity while it rebuilt the security system.
Though they still don't know who orchestrated the intrusion on the PSN servers in San Diego, Calif., they were "very sophisticated," Hirai said. It's still not entirely clear what kind of data the hackers got their hands on, but he reiterated that they don't believe credit card data to have been taken and added that the company has received no complaints of identity theft or credit card fraud yet.
Most services will be restored "within the week," Hirai said. The first PSN services to come back online will be online game play for the PlayStation 3 and PlayStation Portable, the ability to play downloaded movies from PSN, and unexpired movie rentals through PSN and Qriocity and chat functionalities.
"We are aiming to restore full services including the PlayStation Store and purchasing features within the month," Hirai said.
The breach took place between April 17 and 19, but Sony didn't tell its 77 million customers until April 26 that their personal information, including names, addresses, e-mail addresses, birthdays, PlayStation Network and Qriocity passwords, and user names, as well as online user handles, had been obtained illegally by an "unauthorized person."
The company launched an investigation in conjunction with several security firms into the intrusion on its network and shut down PSN and Qriocity while it rebuilt the security system.
