Seeking Help Shifting a Airtel Fiber Prepaid Connection

[ACP Pradyuman]

Seeking Help My Experience Trying to Get a Prepaid Internet Connection for a Government School (Airtel Xstream Fiber)

5 May 2025

In October 2024, my mom, who is a headmistress at a government school, needed a reliable internet connection for school work, as mobile internet in the area was almost non-functional. They specifically wanted a prepaid broadband connection. I stepped in to help.

1. JioFiber:
   I noticed JioFiber cables on nearby poles but no fatbox. When I contacted them, the installation guy said the infrastructure was new and would take another month. He pushed me to take Jio AirFiber instead, but I declined since it wasn't what we needed.
2. Local ISPs:
   I reached out to a few local...

• ACP Pradyuman
• Replies: 24
• Forum: Airtel Xstream Fiber

• 

Following up on my previous post, I had further communication with Airtel regarding the internet connection for the government school. I was informed that the school's area is not eligible for a prepaid connection only postpaid connections are available there.

However, there is a nearby town that falls under the jurisdiction of LCO, and based on my discussion with him they can provide a prepaid Airtel Xstream Fiber connection.


My question is: If I get a new prepaid connection installed at at town and then relocate the connection to the school after a week, will it remain a prepaid connection, or will it be converted to postpaid upon relocation?

 

[Bapun]

I was informed that the school's area is not eligible for a prepaid connection only postpaid connections are available there.

However, there is a nearby town that falls under the jurisdiction of LCO, and based on my discussion with him they can provide a prepaid Airtel Xstream Fiber connection.


My question is: If I get a new prepaid connection installed at at town and then relocate the connection to the school after a week, will it remain a prepaid connection, or will it be converted to postpaid upon relocation?

Relocating a connection shouldn't change it's connection type AFAIK. I have relocated a JioFiber prepaid connection and it remained as prepaid after the relocation.

You can give it a try. High chances it will remain as a prepaid connection.

Btw, I have heard that Airtel spams with many calls if you don't recharge your prepaid connection. JioFiber doesn't do such things for their prepaid connection users.

 

[ACP Pradyuman]

Relocating a connection shouldn't change it's connection type AFAIK. I have relocated a JioFiber prepaid connection and it remained as prepaid after the relocation.

You can give it a try. High chances it will remain as a prepaid connection.

Btw, I have heard that Airtel spams with many calls if you don't recharge your prepaid connection. JioFiber doesn't do such things for their prepaid connection users.

do you have grievance or higher support email id of airtel fiber

 

[Bapun]

do you have grievance or higher support email id of airtel fiber

You can lodge your grievance on the PG Portal for Airtel Broadband related grievances. Generally it's very effective.

 

[ACP Pradyuman]

Update: I had registered a complaint on CPGRAMS regarding a prepaid connection. Yesterday, I received a call from an Airtel executive, who informed me of the following:

• In locations directly managed by Airtel, only postpaid connections are provided.
• In locations managed by LCOs (Local Cable Operators), both prepaid and postpaid connections are available.

I then asked a specific question: If a prepaid connection taken in an LCO managed location is later shifted to an Airtel managed location, will it continue to function as a prepaid connection?


This was the response I received:

Further, post validation of our records, this is to inform you that we regret the infeasibility to provide a prepaid Airtel broadband connection at your mentioned location. Additionally, post shifting, the prepaid broadband connection automatically migrates to postpaid according to the feasibility.