Sad News Samsung TV Random Restart issue

[Ethan 2023]

Dont have any alternative. I have to bear 6-7k more for repair from authorised service centre and they wont give any warrenty on the replaced product.

bro use stabilizer, voltage fluctuations could cause these kind of problems

 

[Ethan 2023]

The condition of this tv now worsen. TV wont start anymore. Raised the issue again Jeeves, they visited almost 2 wk ago. Now they are saying PCB is not available in market , so gonna refund for this with 10% Depriciarion charge.

ask them to replace TV, as it's in warranty it is possible, Videocon did this for my friend 6 years ago & now all of u know videocon is nonfunctional now

 

[Optimus_Prime]

ask them to replace TV, as it's in warranty it is possible, Videocon did this for my friend 6 years ago & now all of u know videocon is nonfunctional now

Tv is in extended warrenty period.
Tv replace is possible if it is in manufacture warrenty period

 

[Ethan 2023]

Tv is in extended warrenty period.
Tv replace is possible if it is in manufacture warrenty period

Still insist on it, raise the issue on social media, ur case needs to have special attention

 

[Optimus_Prime]

Ok, almost one month later, Jeeves Replaced the PCB again for the 2nd time. Now tv working fine.
But I doubt , its durability. I am sure it will last max to max 30days as this pcb is refurbished PCB , someone neha with phone number logged in samsung account and other various apps.

 

[Kmr]

Ok, almost one month later, Jeeves Replaced the PCB again for the 2nd time. Now tv working fine.
But I doubt , its durability. I am sure it will last max to max 30days as this pcb is refurbished PCB , someone neha with phone number logged in samsung account and other various apps.

I hope it will works longer.....

 

[dino29]

You are still lucky @Optimus_Prime bro. My Videocon 42 iinch DDB LED TV developed issue in motherboard / PCB, i registered request for replacement of motherboard back in Feb 2021 and 2 days later even part request was approved . Then came the sad part, part was unavailable and i kept continuosly following up directly with videocon, their service center and made hundreds of phone calls /sent around 50 mails ..... Kept waiting n waiting. First due to corona lockdown all things were shutdown then part was unavailable as videocon was reportedly being acquired by Vedanta at that point but it did not happen hence factory remained shut and later i requested service centre head to arrange the part from open market which also resulted in no solution. Even registered complaint with Urban Company, technician came and told that this part is not available.

At present using the faulty TV, it does switch on but backlight from 3 corners r not lit properly. Fortunately bcoz of the kind of person i am, instead of giving i tried to find a way by which this issue can b resolved. So i understood that PCB is unable to deliver required power to the Panel Board and hence reduced backlight to 0 then toggled between modes and switched on and off to see if TV starts working properly in either modes/source. It did not yield any positive results so then i tried out combinations of switching off/on and toggling between sources and finally i found the right combination. Now i switch on the tv, select AV1 mode then go to TV/RF mode, switch the tv off from remote then switch it on and then go to AV1 mode and switch off/on the tv and finally backlight issue gets resolved and then i select HDMI mode to watch channels. All modes except HDMI have backlight set to 0 as this solution only works if same is done. Even TV speakers not working hence connected external speakers directly to AV out port on the stb

 

[Ethan 2023]

You are still lucky @Optimus_Prime bro. My Videocon 42 iinch DDB LED TV developed issue in motherboard / PCB, i registered request for replacement of motherboard back in Feb 2021 and 2 days later even part request was approved . Then came the sad part, part was unavailable and i kept continuosly following up directly with videocon, their service center and made hundreds of phone calls /sent around 50 mails ..... Kept waiting n waiting. First due to corona lockdown all things were shutdown then part was unavailable as videocon was reportedly being acquired by Vedanta at that point but it did not happen hence factory remained shut and later i requested service centre head to arrange the part from open market which also resulted in no solution. Even registered complaint with Urban Company, technician came and told that this part is not available.

At present using the faulty TV, it does switch on but backlight from 3 corners r not lit properly. Fortunately bcoz of the kind of person i am, instead of giving i tried to find a way by which this issue can b resolved. So i understood that PCB is unable to deliver required power to the Panel Board and hence reduced backlight to 0 then toggled between modes and switched on and off to see if TV starts working properly in either modes/source. It did not yield any positive results so then i tried out combinations of switching off/on and toggling between sources and finally i found the right combination. Now i switch on the tv, select AV1 mode then go to TV/RF mode, switch the tv off from remote then switch it on and then go to AV1 mode and switch off/on the tv and finally backlight issue gets resolved and then i select HDMI mode to watch channels. All modes except HDMI have backlight set to 0 as this solution only works if same is done. Even TV speakers not working hence connected external speakers directly to AV out port on the stb

Bro, I think we have discussed this last year, @ same time I too faced same problem but instead of replacing PCB I opted for repair

 

[Optimus_Prime]

You are still lucky @Optimus_Prime bro

I also think so. Three times they replaced the PCB and they looks so professional that I've no complaint against Jeeves regarding their service, their service engineer behaviour also very polite but the spare parts they provided is not upto mark I guess.
1st PCB they bought were faulty from Day 1
2nd PCB they bought, lasted just 30 days .
3rd PCB still running good, Touchwood.

 

[Optimus_Prime]

Sorry to bumping this
But the 3rd PCB worked perfectly till 8:30pm tonight. I hear a sound and the tv went off permanently. Almost 9month it worked perfectly.