Seeking Help JioFiber power adapter replacement is free of cost or chargeable?

[MRizz]

Guys jio fiber power adapter replacement is free of cost or chargeable ?

 

[Bapun]

Guys jio fiber power adapter replacement is free of cost or chargeable ?

It's free, unless any physical damage.

 

[MRizz]

It's free, unless any physical damage.

It is getting very hot and a watery substance is coming out of it.

 

[Bapun]

It is getting very hot and a watery substance is coming out of it.

Turn off and unplug the adapter from mains for now, to keep your setup safe. Contact CC and explain this thing. They will schedule a technician visit who will verify the fault and if needed, replace the adapter.

 

[MRizz]

Turn off and unplug the adapter from mains for now, to keep your setup safe. Contact CC and explain this thing. They will schedule a technician visit who will verify the fault and if needed, replace the adapter.

It's been almost 3 days but no one has come nor has anyone contacted me. This morning I was informed through a message that the engineer's visit will now be on 11th May. Whereas the Jio office in my city is barely 500 meters away. The worst thing about them is that when you call customer care, the call gets auto disconnected saying that your service request is pending. There is no solution through WhatsApp chat. The same old answer is received when you contact through X.

 

[Bapun]

It's been almost 3 days but no one has come nor has anyone contacted me. This morning I was informed through a message that the engineer's visit will now be on 11th May. Whereas the Jio office in my city is barely 500 meters away. The worst thing about them is that when you call customer care, the call gets auto disconnected saying that your service request is pending. There is no solution through WhatsApp chat. The same old answer is received when you contact through X.

Yes, lack of service is expected from Jio right now.

Due to the ongoing Jio Unlimited offer, their team are heavily overloaded with work.

I have got to know this from their service person and also mentioned it on my JioFiber service experience thread:

Discussion Jio Fiber service experience in 2025

18 Apr 2025

Due to severe windstorms where I live, recently my Jio Fiber connection (outside) wire got tangled. While the connection was not disrupted, I wanted to keep the wiring tidy for a seamless experience. So I placed a call request from Jio Care using MyJio app.

Immediately, I got a call from the Jio customer care associate. I politely explained my issue to her, and she raised a service request with the reason "Wiring Rework". She confirmed my preferred time slot and scheduled the SR for the same day.

My SR was raised yesterday morning, and an engineer visit was scheduled in the evening...

• Bapun
• Replies: 0
• Forum: Reliance JioFiber

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[AftabIN]

@MRizz Try contacting jio appellate authority cc number - 18008893999 or visit your near jio office if possible.
You can contact them through email, dm @jiocare on x.com
Email id's you can cc - [email protected] [email protected]
[email protected] - for Madhya Pradesh and Chhattisgarh
[email protected]
[email protected]

 

[Bapun]

visit your near jio office if possible.

Yes, visiting the local Jio office and explaining them your issue helps. Because the service supervisor is available there who assign engineers for home visits.

Alternatively, approaching the Jio appellate authority helps. They coordinate with the local Jio team.