MNP: BSNL, MTNL lose more customers


7 Apr 2011
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Government today said the two telecom PSUs - BSNL and MTNL - have seen more customers opting out of their service than those who came in from other service providers after the introduction of mobile number portability.

After implementation of mobile number portability ( MNP), the number of BSNL subscribers as on June 30, 2011, who have switched over to other operators stood at 9.33 lakh.

The subscribers who have switched over from other service providers and came to BSNL stood at 3.49 lakh, resulting in net out go of 5,84,261 customers, Minister of State for Communications and IT Milind Deora said in a written reply to Rajya Sabha.

Similarly, MTNL subscribers, who have switched over to other operators at the same period stood at 67,198 and users who have moved in stood at 11,593, resulting in net out go of 55,605 subscribers, he said.

The Government launched the mobile number portability services in Haryana on November 25, 2010 and on January 20, 2011 in rest of the country.

However, both the companies are taking various initiatives to retain the existing customers and add new ones in the competitive environment, he said.

Besides launching a special cell to contact customers and address their grievances on war footing, the two PSUs are offering competitive prices for all wireless products. Besides all 2G connections have been made 3G enabled, Deora said.

Ya it is mostly due to bad services and the wrong behavior of
these govm. Employes.....:p
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