Honestly, only 1 time had issue way back when JioCinema was a separate entity during last year's IPL thay too for an hour or so. They fixed it really fast. Also had issues settin g up calling ..voip...the nearest node guys called me up and fixed the config and all everything within an hour....service is a 100 times better than airtel or jio..even if I get wirecut (never ever happened since i got the connection in 2023), if its before 6pm, they'll fix it on that day itself else next day after 10am. Again ymmv