Seeking Help amazon account on hold

[Batman007]

Some days ago i added money in amazon pay balance via debit card and paid for an order and 1 or 2 days later i added money in amazon pay same way to pay for an order but instantly after successful payment my account got on hold now a banner is coming saying we detected some unusual payment activity and asking me to give payment details firstly i refused for it second time i got to know i have to give them details then i gave them details bur no solution no response from amazon at least 3 to 4 days have passed now i have contacted them three times on call but they say we will contact you under 24 hours but they didn't tomorrow cc said to email on [email protected] i have done that also but still no response what should i do i have a order scheduled to be delivered between 11 to 14 October what about that what should i do now only way i see is national consumer helpline but it will take time so i wanted to take some advice from you guys thanks in advance for help.