Sad News Airtel IPTV Restriction: Existing customers must surrender connection to get the new IPTV set-top box

[Vicky]

Surrender The Connection Bro!

Then Apply

My another sale executive told wait for 1 week, let's wait & see what they will do

 

[himanshu42]

I requested a callback from airtel for Fiber connection, when I received the call I asked if they can provide the IPTV box alongwith my new connection even though its not mentioned on their sites for Delhi location, they confirmed that yes I can opt in for the IPTV box instead of the DTH. Apparently, you dont need to wait for 12 march for it to release, just call the cc and ask for it! I have booked the connection but have not paid any money so far.

They played with me, and I wasn't expecting this! Sorry, my statement is incorrect, you may have to wait until 12th March for it to officially release. When booking, I paid the booking amount of 1000 RS to create my order where the person on customer care was 100% sure I would get IPTV box with my new connection, the same day Installation person called me to confirm the location, when I asked him for the IPTV box, he said it won't be possible to provide IPTV box until 8th March, which I'm pretty sure is gonna be dragged till 12th March.

They were forcing me to take the Fiber + DTH connection, claiming the DTH connection will be replaced with IPTV box once released, which I directly denied (thanks to this forum) and told them to install only when they have an IPTV box available.

My connection installation is on hold now :|

 

[Ashok Varma]

They were forcing me to take the Fiber + DTH connection, claiming the DTH connection will be replaced with IPTV box once released, which I directly denied (thanks to this forum) and told them to install only when they have an IPTV box available.

My connection installation is on hold now :|

Good decession, They are in hurry to clear Xstream boxes before release of iptv boxes.

 

[Bapun]

Good decession, They are in hurry to clear Xstream boxes before release of iptv boxes.

@ bold part: I think this is unrelated to stock clearance of existing Xstream DTH box but rather a typical sales people commission thing. Stock clearance is company level thing but this looks like sales people misleading to get their incentives.

If they make customer install DTH and later customer won't be able to switch to IPTV in the existing connection, eventually he will cancel the connection and try to take another new connection with IPTV. Sales people can get benefits (commission) twice by that. That's the whole thing.

 

[Vicky]

Today received call from black team,they told sir iptv box won't works in existing fiber modem, that's why we asked to close ur existing connection & asked for register for new connection

Sale team told, sir yesterday only we had done 1 connection in ur opposite block, in future may be they will some offers for existing users, but currently no offers & no provision for existing users, also they told once ur plan expired raised deactivation request & then register new connection, because refund delay that's why

 

[abhi1276]

Today received call from black team,they told sir iptv box won't works in existing fiber modem, that's why we asked to close ur existing connection & asked for register for new connection

Sale team told, sir yesterday only we had done 1 connection in ur opposite block, in future may be they will some offers for existing users, but currently no offers & no provision for existing users, also they told once ur plan expired raised deactivation request & then register new connection, because refund delay that's why

He is lying blatant lie. I am using Iptv box box on my fiber which is 3 year old connection ya only thing is they are not giving box to existing customer but if you take new connection then you can buy additional box along with it as multi connection and use with your existing fiber and infact iptv box work with 4g network of airtel also It's just need airtel network so it's doesn't matter it's new or old.

 

[Digital Mastermind]

Airtel CC is one of the most poorly educated CC giving misleading information

 

[Vicky]

He is lying blatant lie. I am using Iptv box box on my fiber which is 3 year old connection ya only thing is they are not giving box to existing customer but if you take new connection then you can buy additional box along with it as multi connection and use with your existing fiber and infact iptv box work with 4g network of airtel also It's just need airtel network so it's doesn't matter it's new or old.

Thanks bro, I will raise new connection on next month,pack expire on next month,I had send email to nodalofficer added cc to ceo team, I had received calls from relationship manager, but I'm not attend due to travel,hope tomorrow they will call again,BTW bro for multi connection need to pay extra ? Or only 699 + taxes

 

[Bapun]

BTW bro for multi connection need to pay extra ? Or only 699 + taxes

This question has been extensively discussed on a separate thread.

Please go through this: Airtel IPTV allows upto three child (multi TV) connections

Let's continue multi TV connection related discussions on it's dedicated thread.

 

[abhi1276]

Thanks bro, I will raise new connection on next month,pack expire on next month,I had send email to nodalofficer added cc to ceo team, I had received calls from relationship manager, but I'm not attend due to travel,hope tomorrow they will call again,BTW bro for multi connection need to pay extra ? Or only 699 + taxes

See one more thing you can do while applying for new connection you will get discount of RS:300 by refferal. You can refer from your old account for new connection and you will get Rs:300 discount on it so your initial amount will be Rs:2500-300=2200/-.