Airtel on the bottom in terms of voice quality as per TRAI MyCall data

Vodafone Idea leads in terms of call quality across TSPs followed by Reliance Jio and BSNL as joint-second while Airtel languishes at the bottom.

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Bharti Airtel has emerged with the lowest voice quality across telecom service providers in March 2021 according to TRAI’s MyCall data. The TRAI data is based on crowd-sourcing through the MyCall app.

TRAI MyCall Dashboard
Image: TRAI

Idea Cellular led in terms of voice quality across TSPs with 4.6 out of 5, down from 4.8 out of 5 in the trailing month. Vodafone India scored 4.0 out of 5, down from 4.2 out of 5 in the trailing month. Bharti Airtel scored 3.8 out of 5, up from 3.6 out of 5 in the trailing month. Reliance Jio and BSNL scored 3.9 out of 5 maintaining their performance from the trailing quarter.

TSPFebruary 2021March 2021
Bharti Airtel3.63.8
Reliance Jio3.93.9
Comparison of Voice Quality across TSP

The consumers rated Indoor call quality rating at 4.1 out of 5, Outdoor call quality rating at 3.9 out of 5, and Travelling call quality rating at 4.1 out of 5. The call quality experience was rated Satisfactory by 80.38% or 21,305 customers, Poor Voice Quality by 13.03% or 3,453 customers, and Call Dropped by 6.59% or 1,746 customers.

ResponseMarch 2021February 2021
Call Dropped6.59%5.62%
Poor Voice Quality13.03%10.42%
Call Quality Experience

The customer feedback consisted of 36.8% customers from Reliance Jio, 23.3% customers from Airtel, 21.6% customers from Idea Cellular, 12.2% from Vodafone India, and 6% from BSNL.

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Avatar of Basil Kannagi Arasu
Basil Kannagi Arasu

News Reporter

Basil keeps an eye on the latest happenings in the Telecom sector. You can find him streaming the Premier League, which he started watching in 2013, in his free time.

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So true... Airtel is worst in Voice call in VOLTE... I always felt Idea has better voice.

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Airtel is the worst in voice call .

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