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- 20 Jul 2014
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This is a genuine problem, although I don't know what could be a good solution. My friend had recently experienced a peculiar issue due to this number recycling. He bought an insurance policy in March and submitted all the relevant documentation. His mobile number, address etc. have been linked to the policy.
He recently tried to register his policy on the insurance portal to access it online. When he logged into the portal, to his shock, there is another policy against his name besides what he bought. That policy term was already completed an year ago and nominee details are showing some unknown name and address. Understandably, he was very scared, as we all know what happens with insurance scams. Initially, we had no clue why this would happen. After breaking our head for a day or so, we understood that this is because of the mobile number used for his new policy. It's a recycled number and this was the number used by the other policy holder when they took the policy. That link still exists and when we register the policy on the portal via mobile number, all policies linked to that number are shown. Even the policy holder's name shows the mobile number owner's name. We haven't got this resolved yet. But this is the kind of problem we could have with this recycling.
He recently tried to register his policy on the insurance portal to access it online. When he logged into the portal, to his shock, there is another policy against his name besides what he bought. That policy term was already completed an year ago and nominee details are showing some unknown name and address. Understandably, he was very scared, as we all know what happens with insurance scams. Initially, we had no clue why this would happen. After breaking our head for a day or so, we understood that this is because of the mobile number used for his new policy. It's a recycled number and this was the number used by the other policy holder when they took the policy. That link still exists and when we register the policy on the portal via mobile number, all policies linked to that number are shown. Even the policy holder's name shows the mobile number owner's name. We haven't got this resolved yet. But this is the kind of problem we could have with this recycling.