TRAI's allowance of phone number recycling is a stupid concept

  • Thread starter Thread starter iDJ
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Quick update - that person need not go to store. Vi Twitter team has raised disconnection request for the new postpaid connection. Truly exceptional service. Rarely get to see such customer service from other operators.

Screenshot of his vi app:

2Tzwtw8.png
 
maniotf said:
Quick update - that person need not go to store. Vi Twitter team has raised disconnection request for the new postpaid connection. Truly exceptional service. Rarely get to see such customer service from other operators.

Screenshot of his vi app:

2Tzwtw8.png
Click to expand...
At first they sold you an unique number. Even that turned out to be a number of business establishments causing you all sorts of inconvenience. Closing your number is the least they could do. If I were you I would approach a lawyer by now. I hope you get compensated with some free annual plan.
 
iDJ said:
At first they sold you an unique number. Even that turned out to be a number of business establishments causing you all sorts of inconvenience. Closing your number is the least they could do. If I were you I would approach a lawyer by now. I hope you get compensated with some free annual plan.
Click to expand...

Not sure on the legality, but no compensation unfortunately. On top of that I need to pay the unbilled amount up to disconnection (I'm going to flat out refuse this one). Also the store person called up and tried to assign a different number for same plan. I refused.

To be honest this entire thing was an absolute nightmare (and a big lesson to learn).
 
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