Discussion Reliance JioFiber FTTH Internet Service - Queries & General Discussions

[AftabIN]

JioJoin is down in my JioFiber connection as well.

The router web login page shows red cross mark on VOIP. I think due to this JioJoin app is down.

I was facing same issue with jio fiber also. Then i contacted jio cc and they transferred my call to technical department and then technical person fixed this issue on call itself after resetting and restarting router 2 times from their side. But when i call again regarding same voice related issue for jio airfiber connection they firstly said it will be get rectified by itself in some times but when i insist they simply generate sr for this instead of fixing the issue manually from their end like in case of jio fiber.
I also asked about jiohome app issue, they said that app is also having some technician issue and it will be fixed soon from backend.

 

[iDJ]

Not getting JioFibre anymore. Our internet is down since last two days after a storm. No engineer has visited till date. They keep on delaying. All the slots on app shows full. Not one phone number is provided. So we don't even know when the engineer will come. We have to stay at home on work day to get things fixed. Meanwhile local LCO has restored neighbour's wifi on that day itself. What a disgrace.

 

[AftabIN]

Not getting JioFibre anymore. Our internet is down since last two days after a storm. No engineer has visited till date. They keep on delaying. All the slots on app shows full. Not one phone number is provided. So we don't even know when the engineer will come. We have to stay at home on work day to get things fixed. Meanwhile local LCO has restored neighbour's wifi on that day itself. What a disgrace.

#boycott jio fiber / airfiber shift to other best available network like airtel.
Jio is currently focused only on acquiring more and more connections to showcase big numbers, without caring for their existing customers. This approach will not benefit Jio in the long term. Constantly giving freebies is not a sustainable way to run a business. If your service is good, customers will be naturally attracted to it. Airtel has a clear mindset of providing good service without relying on tempting offers.

 

[ACP Pradyuman]

Hello folks
I am planning to shift my Jiofiber prepaid connection at home to the school
And later get a new postpaid connection at my home

What is the shifting cost of jiofiber
Does anyone have experience regarding this
Thanks

 

[Bapun]

Hello folks
I am planning to shift my Jiofiber prepaid connection at home to the school
And later get a new postpaid connection at my home

What is the shifting cost of jiofiber
Does anyone have experience regarding this
Thanks

You can book JioFiber relocation using MyJio app by paying charges of Rs. 1000 which will be adjusted later. That's what I read on their website in recent times after they unified relocation process for Fiber & AirFiber.

Previously, JioFiber relocation (old process before AirFiber came to market) was completely free of charges including new fiber cabling while reinstallation. I have availed the relocation service once during that time and it went smooth.

Threads worth reading about relocation:

• Jio Fiber & AirFiber relocation process has been changed
• Beware: Jio AirFiber relocation service is a total scam

 

[ACP Pradyuman]

You can book JioFiber relocation using MyJio app by paying charges of Rs. 1000 which will be adjusted later. That's what I read on their website in recent times after they unified relocation process for Fiber & AirFiber.

Previously, JioFiber relocation (old process before AirFiber came to market) was completely free of charges including new fiber cabling while reinstallation. I have availed the relocation service once during that time and it went smooth.

Threads worth reading about relocation:

• Jio Fiber & AirFiber relocation process has been changed
• Beware: Jio AirFiber relocation service is a total scam

As my connection is a prepaid how will they adjust the bill any idea?

Called JioCare

1) executive 1 said the same 1000 i would have to pay and it will be adjusted in billing amount later but when I pointed out my connection is prepaid he was stunned for a min. Later on he explained me that my prepaid connection will be closed and the new connection will be postpaid

2) executive 2 said the shifting is free of charge and you can place the request on my jio app and i am supposed to carry the jiofiber ont to the new connection

Lot of ambiguity within them