Sad News Realme 4K Stick remote issue [Solved]

[alamodein]

So today was just 4th day, and issue with Realme stick started
Suddenly since afternoon its Remote stopped detecting.
I didnt have time to check in afternoon so just a hour ago I started troubleshooting.

1. Changed the Batteries with new, thinking they might have died
2. Tried to pair the remote again keeping it close to Realme Stick by pressing and holding Back and Home Button for 10-15 secs
The notification keeps popping to pair the remote
3. In Remote and accessories, remote shows disconnected. (Screen shot below)
4. Fortunately CEC was enabled so i was able to use TV Remote to navigate in settings
5. Deleted existing remote and again tried to pair.
6. Tried Android App remote, it was also disconnecting frequently.
7. Did Factory reset in Stick

After all this also, the remote was not detected. (Checked using phone camera if there is any IR LED detected once button is pressed, nothing)
Finally requested replacement on Flipkart, which is still pending for approval (Like I said in some other post, I am scared of Flipkart return policies)
Fingers crossed

 

[alamodein]

this Static charge is a real issue, happened with me today... found your replay and followed the steps and it SOLVED. thanks a lot. godspeed to you sir

Happy to know, it helped Thanks...

 

[Maheswar]

Fire tv sticks are the best streaming devices in todays market. I am using 4K fire stick since 3+ years without any problem. Go for it.

 

[Msingh]

Good news now.

Finally I was able resolve the issue. And issues was totally unexpected

Static Charge on the remote.

In old days when Laptops suddenly use to stop Powering ON, we use to remove power Cord, remove Battery and press, hold Power button for 40-50 secs to remove any static charge. And it use to work 60-70 percent of the time.
Same thing just clicked and I removed the batteries from Remote, pressed power button for almost a minute and then left it without batteries for 4-5 mins. And it worked (Previously I tried changing batteries with new one but it would have been done within 10 secs)
Then I was able to see the IR LED, and remote discovered iin Bluetooth in my phone when I put it in pairing mode.
Now works fine with Stick

However, I am keeping my replacement request open, anyway it will take 2-3 days to approve and in the meantime, I would find if the issue is repeating

Thanks very much everybody for their help!

I was about to reply same trick after reading the first post but glad you were able to fix.

I had same issue with my vu TV remote and found same solution over YouTube to remove the battery and keep pressing the button to remove the static charge.

 

[Vivek123!]

I had to thank you, sir!

 

[AmMak25]

Good news now.

Finally I was able resolve the issue. And issues was totally unexpected

Static Charge on the remote.

In old days when Laptops suddenly use to stop Powering ON, we use to remove power Cord, remove Battery and press, hold Power button for 40-50 secs to remove any static charge. And it use to work 60-70 percent of the time.
Same thing just clicked and I removed the batteries from Remote, pressed power button for almost a minute and then left it without batteries for 4-5 mins. And it worked (Previously I tried changing batteries with new one but it would have been done within 10 secs)
Then I was able to see the IR LED, and remote discovered iin Bluetooth in my phone when I put it in pairing mode.
Now works fine with Stick

However, I am keeping my replacement request open, anyway it will take 2-3 days to approve and in the meantime, I would find if the issue is repeating

Thanks very much everybody for their help!

Thank you so much! I am from Philippines and i have the same problem with my realme 4k tv stick remote.