Needs urgent help

[karan]

Your phone seems to have malware. You must do a fresh install of firmware on your device to get rid of this issue. If you are not aware of this process, take it to the service center and they can clean flash the firmware for a nominal amount. The steps you have taken might have resolved the issue temporarily, however the malware might still be there and there are serious things Android malware can do!!

Yes bro it started again ... do you think installing firmware or falsh will solve this problem...plz reply as i ll go to service centre

 

[Siva]

Yes bro it started again ... do you think installing firmware or falsh will solve this problem...plz reply as i ll go to service centre

Yes it should be resolved with clean flash. Please note, factory reset won't resolve it. Every single file has to be rewritten including boot image. Service center guys can do it.

 

[karan]

Yes it should be resolved with clean flash. Please note, factory reset won't resolve it. Every single file has to be rewritten including boot image. Service center guys can do it.

Bro i go to a mobile shop they say they ll software it when i ask for flash they say software will also solve this problem...so will software fix it ?

 

[karan]

Bro i go to a mobile shop they say they ll software it when i ask for flash they say software will also solve this problem...so will software fix it ?

And i think that mobile guy was not any software expert ...so can i go for software ?

 

[Speedmax13]

Install Kaspersky Threat Scan from App Store and Scan and check
Also install this
!https://www.amazon.in/dp/B00UP4DYBI/?tag=dreamdth-21

 

[sumitroy]

Bro i go to a mobile shop they say they ll software it when i ask for flash they say software will also solve this problem...so will software fix it ?

Yes Bro, it should resolve the issue. Do not backup apps. Backup only important files after clean flash. Because if your backup has the infected file it may infect the phone again.

And i think that mobile guy was not any software expert ...so can i go for software ?

Take it to service center.

 

[karan]

Y

Yes Bro, it should resolve the issue. Do not backup apps. Backup only important files after clean flash. Because if your backup has the infected file it may infect the phone again.


Take it to service center.

Yes bro i backup only contacts and whatsapp chats ....bro so i also need to clean all memory card data ?

 

[Oppili]

Antivirus software like avast should detect malwares. Make it scan internal memory also apart from sd card.

 

[sumitroy]

Y

Yes bro i backup only contacts and whatsapp chats ....bro so i also need to clean all memory card data ?

If it's not important format SD card. Otherwise scan it with good antivirus program before inserting it.

 

[Siva]

Y

Yes bro i backup only contacts and whatsapp chats ....bro so i also need to clean all memory card data ?

Contacts and whatsapp chats can be backed up to your Google account. Make sure you take it to the authorized service center. I suggest you to insert only a new SD card on this phone that too if it's really necessary. I would strictly advise not to insert any used cards, that might cause the problem again. And once the flashing process is done, make sure you only install apps from Play Store and try to avoid apps with ads. If you really need an app with ads, make sure you don't click on them.