Seeking Help Need Help with Airtel FIber Installation

[alamodein]

Is there any contact in Bangalore to escalate the installation issue?

I booked the Xtream Fiber last Friday 8th Nov for the 399 Black Plan and specifically informed the Sales Guy Vinod that I don't want Airfiber
He agreed and informed me that they would pull the fiber from the next lane
I made a payment of 2500 with zero Installation charges due to Mobile postpaid connection

After that there is no update on the installation, the installation date per the Thanks app already passed. Installation Engineer per App doesn't not answer phone

Also Vinod told me that 2500 can be fully utilized for the plan, However, I got a msg that only Rs 2000 is available to use.
Vinod doesn't answer the phone now

 

[alamodein]

No @Bapun bro, as discussed, these are from 999 Mobile Plan

 

[Jaffer7080]

Bro go to airtel head office which is in bannerghatta road next to convergys company. In bangalore thier is no particular contact number. For more then 2 months I've faced many issues regarding Disney-Star and xstream play services after claiming from airtel thanks app but still it was not active. Whenever I made a complaint regarding issue the next day I get miss call from airtel team and complaint will be closed automatically. It's a pathetic service from airtel. What I was doing u do the same thing create back to back complaints send mails. After doing this my problem was resolved.

 

[Vadirocks]

Hey @Bapun bro, finally got the call from the Installation Engineer, he said pulling fiber from the next Lane won't be possible, (whereas the Sales Guy assured me that fiber can be extended and he has confirmed with the installation team)
He offered me AirFiber, which I rejected, and asked him to cancel the connection. Later, I got a message that wifi installation is cancelled and I would get a refund.
Such Bad tactics from Airtel to get customers onboarded for AirFiber and such a lazy attitude.. not responding or responding after a week

They Are Doing This sh#t In Most Of The Areas, Happened To Me As Well But I Didn't Pay Anything In Advance, I Have Asked Sales Guy To Send Feasibility Confirmation Mail From TSM Or Team Leader After That They Didn't Call Back

 

[alamodein]

They Are Doing This sh#t In Most Of The Areas, Happened To Me As Well But I Didn't Pay Anything In Advance, I Have Asked Sales Guy To Send Feasibility Confirmation Mail From TSM Or Team Leader After That They Didn't Call Back

I got refund in few days. For higher plans there was no deposit. But I opted for 10 mbps plan for which I had to pay deposit