Hi
Due to late delivery, I contacted Amazon, they gave me below reply and extended my current prime membership by a month.
Hello,
I'm sorry to hear your item "Amkette Evo Gamepad Wired (For All OTG Supported Android Phones and Tablets only)" didn't arrive by the guaranteed delivery date of 16th October 2017.
The package is still in transit and we request you to wait for 24 hours for your package to reach you.
Without making any delay, I have right away contacted the courier to deliver the product to you on high priority and I have also added delivery preference to your order.
I have also provided the courier department with your contact number "98xxxxxxxx" and asked them to contact you immediately for delivery.
I assure you that you will receive this order on a high priority without any further delay.
As a token of apology, I have extended your prime membership to 1 month where your prime membership is valid till 9th July 2018.
I have checked and found that you have been a regular customer Amazon.in and you have never complained for any issue and this time you have contacted and that is also because you really face trouble and inconvenience.
Our team is working towards improving your delivery experience in the future. We are sorry about the inconvenience caused.
Rest assure, we are here to take care of all these and we'll take every action to prevent you from bearing any loss. This is our duty and responsibilities to take care of our customer's interest and money as well.
Please write back to us if you have further any queries, we will be glad to help you.
It's our privilege to have you as our valuable customer. We look forward to a very warm and fruitful association with you.
Wishing you a happy Diwali from Amazon!!
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Warmest regards,
Yashaswini
Amazon.in