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Good News Airtel Xstream Fiber Broadband launches All in One TV plans

dino29

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Hi Friends! Have a query regarding airtel black.

Currently i make payments for my airtel broadband, dth and mobile connectionss using different apps like freecharge, amazon pay, phonepe, paytm etc. If i opt for airtel black then how exactly will i b able to do same as this will b a joint bill and there is no such category available on these apps. I think i would have to make payments separately , read that it is allowed under airtel black terms and conditions
 

Harsha1996

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Hi Friends! Have a query regarding airtel black.

Currently i make payments for my airtel broadband, dth and mobile connectionss using different apps like freecharge, amazon pay, phonepe, paytm etc. If i opt for airtel black then how exactly will i b able to do same as this will b a joint bill and there is no such category available on these apps. I think i would have to make payments separately , read that it is allowed under airtel black terms and conditions
U can pay only through airtel site and apps... This separate payments won't work smoothly.. And it is available for dth only even if you type postpaid number after you opted for airtel black the third party apps don't accept payment. Only dth will work it simply adds to dth account balance that's it... And, one thing airtel launched this plans in two views.. One thing they want fixed revenues..so, they don't want to give commission to third parties. Customers want hassle free payments...

And particularly bro, if u are airtel postpaid customer from long time think twice before switching to these black plans... Because in postpaid we have good customer care.. They are good and responsive.. But airtel black customer care instantly lift the calls but they don't solve anything even they didn't know nothing.. They simply raise ticket that's it.. They were not trained perfectly for postpaid, dth, broadband they don't have knowledge on all above and they did not even know their billing structure.. Maybe airtel uses their prepaid customer care agents and they were not trained perfectly..
 
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dino29

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U can pay only through airtel site and apps... This separate payments won't work smoothly.. And it is available for dth only even if you type postpaid number after you opted for airtel black the third party apps don't accept payment. Only dth will work it simply adds to dth account balance that's it... And, one thing airtel launched this plans in two views.. One thing they want fixed revenues..so, they don't want to give commission to third parties. Customers want hassle free payments...

And particularly bro, if u are airtel postpaid customer from long time think twice before switching to these black plans... Because in postpaid we have good customer care.. They are good and responsive.. But airtel black customer care instantly lift the calls but they don't solve anything even they didn't know nothing.. They simply raise ticket that's it.. They were not trained perfectly for postpaid, dth, broadband they don't have knowledge on all above and they did not even know their billing structure.. Maybe airtel uses their prepaid customer care agents and they were not trained perfectly..

Thanks for sharing this information buddy.

As per terms and conditions on their website, i can pay for broadband, dth snd postpaid separately even when enrolled under airtel black plans. Also buddy mobile or dth operators pay no commission to third party apps for recharge.

I have not experienced customer service support of airtel black but i am certain it will better than regular customer care. It can't b that airtel would not have trained them properly as airtel black plans tend to cater to loyal airtel customers who have been using their dth, mobile, broadband connections
 

Harsha1996

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Thanks for sharing this information buddy.

As per terms and conditions on their website, i can pay for broadband, dth snd postpaid separately even when enrolled under airtel black plans. Also buddy mobile or dth operators pay no commission to third party apps for recharge.

I have not experienced customer service support of airtel black but i am certain it will better than regular customer care. It can't b that airtel would not have trained them properly as airtel black plans tend to cater to loyal airtel customers who have been using their dth, mobile, broadband connections
Of course it is your decision at the end of the day... Bro, as a airtel black customer in past.. I mentioned the things... I experienced that's it.. I clearly mentioned if you are a postpaid customer from long time.. U will regret customer support.. If you are from prepaid the support looks wonderful simple..
 
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