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Seeking Help Need Help in Airtel Black Internet + IPTV Plan Unbundling

I would like to bring to your notice a serious issue I am facing with my Airtel Black connection. I had clearly requested to retain only the 10 Mbps broadband internet plan and permanently discontinue the IPTV/DTH services.

Here is a summary of the situation:

🔹 Advance Payment Made: ₹1,492
🔹 Plan Active: 198 Bundle Plan 10 Mbps_PKGTEL_3804
🔹 Bill Cycle: 30 May 2025 – 16 June 2025
🔹 Billing Mode: Ebill
🔹 First bill to be generated – No dues as per the system
🔹 Issue Faced: DTH box suspended and wallet shows ₹0, even though I’m only using the broadband plan.

Despite making an advance payment and not using the DTH service, I am confused why:
  1. My DTH box was suspended.
  2. My wallet balance shows zero, even when no IPTV service is in use.
  3. There is no clear confirmation from Airtel whether the DTH service has been deactivated.

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