Seeking Help What is the procedure to disconnect BSNL FTTH + Landline connection?

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What is the procedure to disconnect BSNL FTTH + Landline connection ???
We are in 2025 and the BSNL official website still has no documentation on how to surrender their connection is very disappointing. 😪

From my past experience, to disconnect your BSNL FTTH (Fiber broadband + Landline) service, you need to visit the nearest BSNL Exchange Office, submit a written application for disconnection, clear any outstanding dues, and obtain an acknowledgment or receipt (must do - for future reference in case they do not disconnect and keep billing the connection).

I don't know whether their updated selfcare portal has a disconnection option where you can simply raise a disconnection request online. Calling on their customer care is...
Is it possible say to opt for a new FTTH connection if a consumer already has an old disconnected FTTH setup ?

Meaning BSNL just has to issue a new account no/landline no to an existing setup from their end and activate it.
Yes, you can reapply for a new connection after disconnection.

If the existing landline number hasn't been allotted to another person, you can get the same landline number too. I am saying this based on my personal experience where I have got the same landline number twice with two different connections. However, we need to visit the telephone exchange for it.
 
Yes, you can reapply for a new connection after disconnection.

If the existing landline number hasn't been allotted to another person, you can get the same landline number too. I am saying this based on my personal experience where I have got the same landline number twice with two different connections. However, we need to visit the telephone exchange for it.
Thanks Bro.

I am keeping my BSNL FTTH setup intact. Incase i need a backup option in the future, i can just reactivate the same again :)
 
You're welcome. In case you don't know, BSNL also provides a safe custody plan, with that you can keep the inactive connection (without internet or landline access) but installed. They charges a minimal monthly pricing for it.

I had kept my BSNL connection in safe custody for three months after shifting to local ISP years ago.

You can find more details here: Safe Custody Plan

However, knowing it's BSNL, the pricing mentioned on their website may not be current/recent.
 
Will there be any reactivation charges ??? I feel no installation charges will be taken if there is alreay an installed setup.
Yes, it should be free of cost. Because you have the setup already. But depends on the vendor (LCO) too. If he wants/demands money then no other way than paying some kharcha paani.
 
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