Seeking Help What is the procedure to disconnect BSNL FTTH + Landline connection?

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Bapun
Digital Mastermind said:
What is the procedure to disconnect BSNL FTTH + Landline connection ???
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We are in 2025 and the BSNL official website still has no documentation on how to surrender their connection is very disappointing. 😪

From my past experience, to disconnect your BSNL FTTH (Fiber broadband + Landline) service, you need to visit the nearest BSNL Exchange Office, submit a written application for disconnection, clear any outstanding dues, and obtain an acknowledgment or receipt (must do - for future reference in case they do not disconnect and keep billing the connection).

I don't know whether their updated selfcare portal has a disconnection option where you can simply raise a disconnection request online. Calling on their customer care is...
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Digital Mastermind said:
Is it possible say to opt for a new FTTH connection if a consumer already has an old disconnected FTTH setup ?

Meaning BSNL just has to issue a new account no/landline no to an existing setup from their end and activate it.
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Yes, you can reapply for a new connection after disconnection.

If the existing landline number hasn't been allotted to another person, you can get the same landline number too. I am saying this based on my personal experience where I have got the same landline number twice with two different connections. However, we need to visit the telephone exchange for it.
 
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Bapun said:
Yes, you can reapply for a new connection after disconnection.

If the existing landline number hasn't been allotted to another person, you can get the same landline number too. I am saying this based on my personal experience where I have got the same landline number twice with two different connections. However, we need to visit the telephone exchange for it.
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Thanks Bro.

I am keeping my BSNL FTTH setup intact. Incase i need a backup option in the future, i can just reactivate the same again :)
 
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You're welcome. In case you don't know, BSNL also provides a safe custody plan, with that you can keep the inactive connection (without internet or landline access) but installed. They charges a minimal monthly pricing for it.

I had kept my BSNL connection in safe custody for three months after shifting to local ISP years ago.

You can find more details here: Safe Custody Plan

However, knowing it's BSNL, the pricing mentioned on their website may not be current/recent.
 
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Digital Mastermind said:
Will there be any reactivation charges ??? I feel no installation charges will be taken if there is alreay an installed setup.
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Yes, it should be free of cost. Because you have the setup already. But depends on the vendor (LCO) too. If he wants/demands money then no other way than paying some kharcha paani.
 
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