What is the procedure to disconnect BSNL FTTH + Landline connection ???
We are in 2025 and the BSNL official website still has no documentation on how to surrender their connection is very disappointing.
From my past experience, to disconnect your BSNL FTTH (Fiber broadband + Landline) service, you need to visit the nearest BSNL Exchange Office, submit a written application for disconnection, clear any outstanding dues, and obtain an acknowledgment or receipt (must do - for future reference in case they do not disconnect and keep billing the connection).
I don't know whether their updated selfcare portal has a disconnection option where you can simply raise a disconnection request online. Calling on their customer care is...