As per customer care, “Night Unlimited” is only applicable on recharges done from 9th Feb 2021 onwards. Effectively, they are throwing those loyal customers who recharged before 9th under a bus. This is the bone-headed decision making capability Vi has inherited from Vodafone and Idea. Their main aim is to make existing loyal customers angry.
Here i would like to slightly differ from ur views.
I feel it mot strategy/decision which make them exitsing customer to disloyal.
As per official website offer applicable for recharge made from 16th feb onward, It must their system capability( read incapability).
If u know, only vi doesn't allow queuing of recharge, and if u make new recharge of even of same amount on which current tariff is going. they messed up.
as per customer care Agents (read id*ot) , current plan 249, expiring in 10 day,but if recharge with 249, then u will get data benefit of 28days from day of recharge, but voice calling works for 10+28days.
so, vi system engier may not able to extend this benefit or extremely difficult to give this benefit to customer made recharge before 16th feb. .
let us wait for 1-2weeks to see, if twitter account gets filled with complaints like chocked network at 12-1am...