(Update: Solution inside) JioFiber fixed voice number not working

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My JioFiber fixed voice number is not working from past some days. MyJio app's diagnosis tool self-diagnosed it and notified me to reboot the ONT. I did that by clicking on the 'Reboot now' button but that didn't fixed that. 🤷‍

I can not login to JioJoin app either. 😐

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Solution
Bapun
Bapun said:
My JioFiber fixed voice number is not working from past some days. MyJio app's diagnosis tool self-diagnosed it and notified me to reboot the ONT. I did that by clicking on the 'Reboot now' button but that didn't fixed that. 🤷‍

I can not login to JioJoin app either. 😐
Click to expand...
Update:
Custom DNS was the culprit. After I switched back to Jio default DNS, I could proceed with JioJoin app registration and the issue was fixed.

Only with Jio default DNS, JioJoin app seem to be working. If I switch back to Cloudflare DNS, JioJoin app status becomes offline. Also, on the app self-help, it shows that it checks the DNS resolution, with Jio DNS it shows PASS whereas with custom DNS it shows FAIL.

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Bapun said:
My JioFiber fixed voice number is not working from past some days. MyJio app's diagnosis tool self-diagnosed it and notified me to reboot the ONT. I did that by clicking on the 'Reboot now' button but that didn't fixed that. 🤷‍

I can not login to JioJoin app either. 😐

UMdz9yJ.png

NGzpyUs.png
Click to expand...
Do draft a email to JioFiber Customer Care. They will definitely solve your problem.
 
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Yash1 said:
Do draft a email to JioFiber Customer Care. They will definitely solve your problem.
Click to expand...
Actually I don't use the JioFiber voice service. That's why I didn't raised an SR which the app suggested as an alternate solution. 😜
 
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Few days back . I have also faced issue in JioJoin Application. I drafted a email to JioFiber Care. In 2 to 3 days they solved my problem
 
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Bapun said:
My JioFiber fixed voice number is not working from past some days. MyJio app's diagnosis tool self-diagnosed it and notified me to reboot the ONT. I did that by clicking on the 'Reboot now' button but that didn't fixed that. 🤷‍

I can not login to JioJoin app either. 😐
Click to expand...
Update:
Custom DNS was the culprit. After I switched back to Jio default DNS, I could proceed with JioJoin app registration and the issue was fixed.

Only with Jio default DNS, JioJoin app seem to be working. If I switch back to Cloudflare DNS, JioJoin app status becomes offline. Also, on the app self-help, it shows that it checks the DNS resolution, with Jio DNS it shows PASS whereas with custom DNS it shows FAIL.

g812yc7.png

IqOnooo.png

MGC9LPJ.png
 
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Solution
Even i faves same issue
Called customer care number 1800 896 9999 (options 2-1-9)
After multiples times issue got reaolved from backend team l2 support team

And same after rebooting router multiple times now anle to make calls
 
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They changed my JioFiber Router. They Replaced from old to new.
santhub4u3 said:
Even i faves same issue
Called customer care number 1800 896 9999 (options 2-1-9)
After multiples times issue got reaolved from backend team l2 support team

And same after rebooting router multiple times now anle to make calls
Click to expand...
 
Upvote 0 Downvote
JioJoin tries to find the JioFiber/AirFiber router through the domain name jiofiber[dot]local[dot]html. Thats why when you use a custom DNS, this results in JioJoin not finding your JF/AF.
 
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