NEW DELHI: The Telecom Regulatory Authority of India (Trai has issued directions to telecom service providers for delivering broadband services in a transparent manner by providing adequate information to the broadband consumers about various plans and Fair Usage Policy (FUP).
The step was taken to ensure transparency in delivery of broadband services and to protect interests of consumers in the telecom sector.
Through this Direction, telecom service providers have been directed to provide adequate information on Fair Usage Policy (FUP); to ensure that speed of broadband connection is not reduced below the minimum speed specified and to provide alert to consumers when their data usage reaches 80 per cent and 100 per cent of the data usage limit bundled with the plan.
The step was taken to ensure transparency in delivery of broadband services and to protect interests of consumers in the telecom sector.
Through this Direction, telecom service providers have been directed to provide adequate information on Fair Usage Policy (FUP); to ensure that speed of broadband connection is not reduced below the minimum speed specified and to provide alert to consumers when their data usage reaches 80 per cent and 100 per cent of the data usage limit bundled with the plan.
