This is what Samsung has to say on Galaxy Note 7 smartphones catching fire...
The recovery in Samsung's mobile business suffered a big blow as reports of exploding batteries forced the company to delay shipments of Galaxy Note 7 smartphones. The company has also issued a global recall of the Galaxy Note 7 smartphones as soon as this weekend after its investigation on explosion claims found batteries were at fault, wiping away as much as $7 billion off from the its market value.
The company has also issued a statement on the issue. Here's the company's statement verbatim:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
This is what Samsung has to say on Galaxy Note 7 smartphones catching fire - Times of India
The recovery in Samsung's mobile business suffered a big blow as reports of exploding batteries forced the company to delay shipments of Galaxy Note 7 smartphones. The company has also issued a global recall of the Galaxy Note 7 smartphones as soon as this weekend after its investigation on explosion claims found batteries were at fault, wiping away as much as $7 billion off from the its market value.
The company has also issued a statement on the issue. Here's the company's statement verbatim:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
This is what Samsung has to say on Galaxy Note 7 smartphones catching fire - Times of India
